Windows 8 and 8.1 Forums

Internet connection problems

  1. #1

    Posts : 1
    Windows 8

    Internet connection problems

    I've been having troubles with my internet connection for about 3 weeks. It all started like the 4th day after they installed the service. First couple of times it would only happens once or twice a day, but lately is been happening about 10 to 20 times a day. Pretty annoying since I am an online gamer and I have invested some money on games where I can get perma-banned.
    I am somewhat dumb with computers, so I come here for help cause it's getting pretty annoying. I can be either talking on skype, or in the middle of a match and internet will disconnect and show No internet access Limited Connectivity. Every time I use troubleshoot problems, I always get the same result "default gateway not available" and if I do what windows tells me to reset the modem nothing happens, my computer reconnects with the limited connectivity sign.
    And in worst cases, it happens over, and over, and over again so I have to unplug the modem and then reboot my computer for it to work, but the last couple of times that I've done that, computer doesn't connect to the internet and the troubleshooter says the Wi-fi is disabled, and asks if I want to fix it as administrator.
    At first I thought it was the company's fault until I noticed that sometimes when my computer has no internet connection, I can still use my the internet on my ipod. That doesn't happen always, though.

    Basic Details:
    Hp Laptop- Pavilion g6
    Windows 8
    Modem Ubee

      My System SpecsSystem Spec

  2. #2

    San Jose - California
    Posts : 2,846
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64

    It sounds like something is wrong with the Ubee Modem. You might want to contact TWC support to correct it.
      My System SpecsSystem Spec

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