Wi-Fi doesnt have a valid IP Configuration

Hello all,

I bought a new laptiop HP 650. The wireless was working fine for couple of days until i believe it stopped working after falling into sleep mode according to the user. now, it connects to internet fine when it connects using a cable but with wifi connection, it says limited connection.i have reformatted the computer to factory default settings.
I have tried to run windows network diagnostics and the error it gives me is
Wi-fi doesnt have a valid IP Configuration..
What is the issue here.

The wireless network card is Ralink RT3290 802.11bgn Wi-Fi Adapter.

it says the driver is up to date.

Please help me out .

Thanks

gans07 said:

Hello all,

I bought a new laptiop HP 650. The wireless was working fine for couple of days until i believe it stopped working after falling into sleep mode according to the user. now, it connects to internet fine when it connects using a cable but with wifi connection, it says limited connection.i have reformatted the computer to factory default settings.
I have tried to run windows network diagnostics and the error it gives me is
Wi-fi doesnt have a valid IP Configuration..
What is the issue here.

The wireless network card is Ralink RT3290 802.11bgn Wi-Fi Adapter.

it says the driver is up to date.

Please help me out .

Thanks

Click to expand...

Welcome to the forum gans07,

So this is a factory installation of Windows 8, complete with all the trial anti virus software's and endless bloatware which is guaranteed to cause problems.

First you should uninstall completely the trial version of which ever A/V software was preinstalled on this machine using the special uninstall tool. These trial A/V's tend to cause countless problems unless they are removed.

After that, if you can post a screen shot of the ipconfig/all from this machine it would be most helpful.

Thanks for the reply. I have removed a/v that came with the system.
Here is the ipconfig/all


Wireless LAN adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 9C-2A-70-16-AA-51
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 9C-2A-70-16-AA-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : 9C-2A-70-16-AA-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : att.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 38-EA-A7-FB-2E-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2602:306:cd3c:ed60:d1ab:2d9a:55e6:c8e2(Pr
eferred)
Temporary IPv6 Address. . . . . . : 2602:306:cd3c:ed60:b897:542c:a493:8628(Pr
eferred)
Link-local IPv6 Address . . . . . : fe80::d1ab:2d9a:55e6:c8e2%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.146(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, March 13, 2013 2:46:24 PM
Lease Expires . . . . . . . . . . : Thursday, March 14, 2013 2:46:23 PM
Default Gateway . . . . . . . . . : fe80::7ebf:b1ff:fe64:7e70%12
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 251698178
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-D1-BF-49-38-EA-A7-FB-2E-8A
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.att.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : att.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3c8d:144c:3f57:fe6d(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3c8d:144c:3f57:fe6d%20(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

The ipconfig looks good and shows that you have a valid IP and should be connected, therefore something is blocking the connection.

Which A/V software did you remove?

Did you use the special uninstall tool for it?

Norton Antivirus and i went to control panel to remove that program .

You must run the uninstaller for Norton in order to remove it from your system, all A/V software's are famous for causing problems just like this one.

The second page has the link for the download.

https://support.norton.com/sp/en/us...ect_pubweb&product=home&pvid=f-home&version=1

You should also go into the Device Manager and disable both of these devices unless you are using them for something. You may need to go to the "View" tab and then click on "show hidden devices" in order to see them.

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 9C-2A-70-16-AA-51
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 9C-2A-70-16-AA-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Chev65, it didn't work. I used the link and removed all a/v components, Disabled the two things you told me to do so, still no luck.. While I connect to network ,

Please see the attached snapshot from network connections.
Something is still wrong. please help.

It shows you as connected, but no valid IP this time.

Have you tried to reset the router? You should use the reset button for this which should be on the side of the router.

You should also go to Windows update using a wired connection.

No luck .. I used windows update to update using LAN. and also reset router. but still it's still says identifying while connecting wirelessly.
Wireless is still not working. only can connect to internet while connected thro LAN.

gans07 said:

No luck .. I used windows update to update using LAN. and also reset router. but still it's still says identifying while connecting wirelessly.
Wireless is still not working. only can connect to internet while connected thro LAN.

Click to expand...

Just to make sure, after you reset the router, did you go back into the router's set up page to put back all the wireless info, SSID, security password etc.?

Did you try removing the older wireless profile for this connection then create a new one?

Besides that you might want to think about removing all the preinstalled bloatware from that system, Decrapifier is a good program for showing you which programs can be safely removed.

Download | The PC Decrapifier

Wi fi doesn't have a valid ip configuration

gans07 said:

Chev65, it didn't work. I used the link and removed all a/v components, Disabled the two things you told me to do so, still no luck.. While I connect to network ,

Please see the attached snapshot from network connections.
Something is still wrong. please help.

Click to expand...

I have the same problem on my desk top computer .... Other computer and iPad is connected .... Was connected yesterday turned on tonight ...... No working

Wizzy said:

gans07 said:

Chev65, it didn't work. I used the link and removed all a/v components, Disabled the two things you told me to do so, still no luck.. While I connect to network ,

Please see the attached snapshot from network connections.
Something is still wrong. please help.

Click to expand...

I have the same problem on my desk top computer .... Other computer and iPad is connected .... Was connected yesterday turned on tonight ...... No working

Click to expand...

Wizzy, try running the sfc /scannow command in an elevated command prompt and see what it says.