I JUST bought my laptop three weeks ago. Two weeks ago, I started having issues where I would constantly lose my Internet connection (wifi). This is not happening with any other devices in my home, including my IPad and son's laptop. Now it's not recognizing Internet connections at all. Acer wants to charge me, says it a software issue, not hardware. Ugh!!! It's an Acer Aspire V5-571P. Help!!!