Weird Weird Problem!

MegaPanda

New Member
Messages
8
I have the strangest problem with my internet since updating to W8. My internet works absolutely fine all day, up until later in the day (not sure what time exactly this happens) but it stops working! It says it is connected but it simple can't find a network.

I am connected via LAN to an apartments in house internet setup.

I honestly have no idea what the problem could be! When I was in W7 it was fine. The ethernet cable is always plugged in properly.

I have talked to the internet "pro's" who operate the LAN in the building but they are confused by this too.

Help would be great thanks.
 

My Computer

System One

  • OS
    Windows 8
Are others in the building also losing their internet access at a similar time? Upgrading to Windows 8 could be co-incidental. There are some really bizarre things that can upset an ADSL signal if that's how the building gets its access.
 

My Computer

System One

  • OS
    Windows 7 & 8 64-bit, Mac OSX 10.8.2
    Internet Speed
    60Mbps
As far as I know I am the only one. I have spoken to a couple of others and theirs is fine, but considering there are hundreds in this building it is by know means a comprehensive answer.
 

My Computer

System One

  • OS
    Windows 8
What I'd be inclined to do is, when the PC loses internet, reboot it and run ipconfig /all in a Command Prompt window to see if it still gets its IP address.

To do this, press Windows key+X and, from the menu that opens, select Command Prompt. At the prompt, type ipconfig /all and press Enter. This will show details of all network adapters in the PC, including the IP address of the one you're connecting to the internet with. If you are unsure what the address details mean, post back with the actual addresses:
  • IP address
  • Subnet Mask address
  • Default Gateway address
  • DNS Server addresses (probably two)
 

My Computer

System One

  • OS
    Windows 7 & 8 64-bit, Mac OSX 10.8.2
    Internet Speed
    60Mbps
Cheers for the help mgmcc. Results are:

IPv4 Address: 10.0.5.115 Then has in brackets "preferred" if that means anything important?
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DNS Server: 10.0.0.1
60.234.1.1
 

My Computer

System One

  • OS
    Windows 8
I suspect the loss of the Default Gateway address is the problem; this should be the router's IP address. Try allocating fixed addresses.

Press the Windows Key+R to open the Run box. Type in ncpa.cpl and press Enter to open the Network Connections folder. Right click the Local Area Connection and select "Properties", then highlight the entry for Internet Protocol Version 4 (TCP/IPv4) and click the Properties button. In the Properties sheet that opens, enter these settings and see if that gets you going:

Note: To revert to automatic addressing, set both the IP and DNS sections back to obtaining their addresses automatically.
 

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My Computer

System One

  • OS
    Windows 7 & 8 64-bit, Mac OSX 10.8.2
    Internet Speed
    60Mbps
Hmm, that didn't fix the problem. When I opened the network connections folder I have 3 options. "Cyber" (which is the company who runs the network in this building (full name Cybercom Global). "Local Area connection" and "Wireless". I did what you said under "Local Area Connection", but I assume that isn't the one I need to be working with and I need to fix the "Cyber" connection. I went into the properties of the IPv4 of the Cyber connection but there is no option for "gateway".

I then ran ipconfig again to check if I gave you the wrong details. What I gave you was headed "PPP adapter Cyber". Further down there is "Ethernet adapter local area connection". For this the details are:

IPv4 Address: 10.0.5.115
Subnet Mask: 255.0.0.0
Default Gateway: 10.0.0.1
(no DNS Server).

Does this help? WebRep


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My Computer

System One

  • OS
    Windows 8
OK, set the Local Area Connection back to getting its addresses automatically as it appears not to be the adapter that is used to connect.

At some time, additional software must have been installed to create the "Cyber" network adapter which is used with the service and I think you are going to need help from the Cybercom support people to sort out the problem.
 

My Computer

System One

  • OS
    Windows 7 & 8 64-bit, Mac OSX 10.8.2
    Internet Speed
    60Mbps
I know this is hackneyed but... Have you tried breaking the connection, waiting a while, then plugging back in? It sounds as though you are leaving the connection up all day, and in the not so distant past that was discouraged by (relatively) large network administrators. I imagine this was among the first things you tried, but just in case...
 

My Computer

System One

  • OS
    Win 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built (ASUS/Intel Based)
    CPU
    i7 4790 4.0GHz
    Motherboard
    ASUS Sabertrooth Z-97 Mark 1
    Memory
    32 GB
    Graphics Card(s)
    Twin Radeon HD 7900 Crossfired
    Monitor(s) Displays
    Sharp LC42D62U
    Screen Resolution
    1080p
    Hard Drives
    Seagate SATA III, 1 TB HDD
    2 X 1TB HDD Dynamic Array
    Case
    Thermaltake
    Cooling
    Corsair H-110 water for cpu
    Mouse
    Logitech
    Internet Speed
    14 MB/s on a good day
    Browser
    Various, mostly Chrome
    Antivirus
    Kaspersky Internet Security
Yep I have tried that :)

So would this be a problem with the upgrade to windows 8 or more likely something else? It just seems like such an odd problem how it cuts in and out!
 

My Computer

System One

  • OS
    Windows 8
That's interesting. I have had Windows 8 running, with a solid internet connection, since the first public preview. I do have a domestic lan, but it is underutilised. (Only four connections, three of which are mostly dormant).
Recently I purchased an i7 laptop, which was needing, in my attempts to install Windows 8, a lan connection to my main stationary. Since the purchase, I have found that, quite often but not always, with two Internet connections running at the same time, and accessing my laptop through the lan, I lose my internet connection. Normally a reset of the ISP modem and the router together, bring it back - (after a log off/logon)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.
I'm not running a modem or router or anything. Just the ethernet into a port in the wall. I have no access to any of that stuff. It's all run by the in house IT guys (who can't figure out the problem).
 

My Computer

System One

  • OS
    Windows 8
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