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Windows 8 Wifi Help

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  1. #1



    Junior Member

    Join Date : Nov 2012
    Posts : 4
    Windows 8 pro

    Windows 8 Wifi Help


    Hi All,

    I recently did an upgrade from Windows 7 Ultimate 32 Bit to Windows 8 Pro 32 Bit

    Im been experiencing an issue with my wifi connectivity only on my Windows 8 Laptop (Limited Connectivity)

    Apart from that the Wifi works perfectly with my Windows 7, and other mobile platforms ect

    I've tried uninstalling and reinstalling the drivers and the problem still presists

    I've got a Acer Travelmate 5742G

    This is my Wifi Troubleshooting Report:

    [IMG]res://sdiageng.dll/print.png[/IMG]
    Windows Network Diagnostics Publisher details

    Issues found
    "WiFi" doesn't have a valid IP configuration
    "WiFi" doesn't have a valid IP configuration
    Not fixed [IMG]res://sdiageng.dll/error.png[/IMG]
    Investigate router or broadband modem issues Failed
    Reset the "WiFi" adapter Completed
    Issues found Detection details

    6 "WiFi" doesn't have a valid IP configuration Not fixed [IMG]res://sdiageng.dll/error.png[/IMG]
    Investigate router or broadband modem issues Failed
    If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. Once all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back in to the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.
    Reset the "WiFi" adapter Completed
    This can sometimes resolve an intermittent problem.
    [IMG]res://sdiageng.dll/info.png[/IMG]
    Network Diagnostics Log

    Detection details [IMG]res://sdiageng.dll/collapse.png[/IMG]

    [IMG]res://sdiageng.dll/info.png[/IMG]
    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis: Network adapter WiFi driver information: Description . . . . . . . . . . : Broadcom 802.11n Network Adapter Manufacturer . . . . . . . . . : Broadcom Provider . . . . . . . . . . . : Broadcom Version . . . . . . . . . . . : 5.100.249.2 Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem91.inf Inf File Date . . . . . . . . . : 04 June 2011 20:23:59 Section Name . . . . . . . . . : BCM43XNG_NT61 Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4357 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9
    [IMG]res://sdiageng.dll/info.png[/IMG]
    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: b83f7290-c78f-467c-be65-3b3c359e8c4d Interface name: Broadcom 802.11n Network Adapter Interface type: Native WiFiConnection incident diagnosed Auto Configuration ID: 1 Connection ID: 2Connection status summary Connection started at: 2012-11-02 19:55:52-351 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: SuccessList of visible access point(s): 4 item(s) total, 4 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID-------------------------------------------------------------------------E0-91-F5-4E-18-B2 Infra <unknown> -71 11 Net_Gear10130-46-9A-FA-91-CA Infra <unknown> -37 1 NETGEARF4-6D-04-E0-25-54 Infra <unknown> -63 6 ASUSF4-EC-38-E9-CF-AC Infra <unknown> -94 2 indexConnection History Information for Auto Configuration ID 1 List of visible networks: 4 item(s) total, 4 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 38 Yes Net_Gear101 Infra <unknown> Yes 95 Yes NETGEAR Infra <unknown> Yes 70 Yes ASUS Infra <unknown> Yes 0 Yes index List of preferred networks: 0 item(s) Information for Connection ID 2 Connection started at: 2012-11-02 19:55:52-351 Auto Configuration ID: 1 Profile: ASUS SSID: ASUS SSID length: 4 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: f4-6d-04-e0-25-54 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 26 Ndis Tx: 34 Unicast decrypt success: 4 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 2154 Rx failure: 2145 Tx success: 0 Tx failure: 0 Tx retry: 0 Tx multiple retry: 0 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 2 item(s) Times: 2012-11-02 20:01:09-636 Roamed from BSSID: f4-6d-04-e0-25-54 Reason: 0x00010003 Times: 2012-11-02 19:58:31-641 Roamed from BSSID: f4-6d-04-e0-25-54 Reason: 0x00010003 Information for Connection ID 1 Connection started at: 2012-11-02 19:55:22-850 Auto Configuration ID: 1 Profile: NETGEAR SSID: NETGEAR SSID length: 7 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 30-46-9a-fa-91-ca Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 0 Ndis Tx: 0 Unicast decrypt success: 0 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 0 Rx failure: 0 Tx success: 0 Tx failure: 0 Tx retry: 0 Tx multiple retry: 0 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 1 item(s) Times: 2012-11-02 19:55:52-351 Roamed from BSSID: 00-00-00-00-00-00 Reason: 0x00000007 Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101
    [IMG]res://sdiageng.dll/info.png[/IMG]
    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Auto Configuration Initialise status: SuccessInformation for connection being diagnosed Interface GUID: b83f7290-c78f-467c-be65-3b3c359e8c4d Interface name: Broadcom 802.11n Network Adapter Interface type: Native WiFiResult of diagnosis: There may be problem
    [IMG]res://sdiageng.dll/info.png[/IMG]
    Diagnostics Information (Wireless Network Adapter)
    Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Native WiFi MSM Initialise status: SuccessInformation for connection being diagnosed Interface GUID: b83f7290-c78f-467c-be65-3b3c359e8c4d Interface name: Broadcom 802.11n Network Adapter Interface type: Native WiFi Profile: ASUS SSID: ASUS SSID length: 4 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: NoResult of diagnosis: There may be problem
    [IMG]res://sdiageng.dll/info.png[/IMG]
    Network Diagnostics Log
    [IMG]res://sdiageng.dll/info.png[/IMG]
    Other Networking Configuration and Logs
    Collection information
    Computer Name: GAVILAN-PC
    Windows Version: 6.2
    Architecture: x86
    Time: 02 November 2012 20:01:29


    Publisher details [IMG]res://sdiageng.dll/expand.png[/IMG]



    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version: 1.0
    Publisher:

    Any ideas what could be causing this?

    Thanks in advance


      My System SpecsSystem Spec

  2. #2



    Closed

    Join Date : Jan 2010
    Beach house paradise
    Posts : 2,249
    Windows 8.1 Pro WMC
    USA us california


    With upgrades sometimes winsock or the TCP/IP stack gets corrupted. To reset them both type the following two commands into an elevated command prompt one at a time hitting enter after each one then reboot the system.

    netsh winsock reset catalog (reset winsock entries)

    netsh int ip reset reset.log hit (reset TCP/IP stack)

    Have you installed any third party A/V software?

    If this doesn't fix the problem please post a screen shot of the ipconfig/all from this machine and I will have a look at it.
      My System SpecsSystem Spec

  3. #3



    Power User


    Join Date : Jun 2012
    Posts : 1,906
    Windows 8.1 Pro
    USA us minnesota


    Are you sure you're using the correct password for your wifi? It won't tell you if you have the wrong password in most cases, it just won't work.
      My System SpecsSystem Spec

  4. #4



    Junior Member

    Join Date : Nov 2012
    Posts : 4
    Windows 8 pro


    Hi Chev65,

    Thanks for all your help,

    You solution worked like a charm

    Thanks Again
      My System SpecsSystem Spec

  5. #5



    Closed

    Join Date : Jan 2010
    Beach house paradise
    Posts : 2,249
    Windows 8.1 Pro WMC
    USA us california


    Quote Originally Posted by Gavilan101 View Post
    Hi Chev65,

    Thanks for all your help,

    You solution worked like a charm

    Thanks Again
    Very good Gavilan, I'm glad I could help.
      My System SpecsSystem Spec

  6. #6



    Junior Member

    Join Date : Nov 2012
    Posts : 4
    Windows 8 pro


    Hi Chev65

    I've found another issue,

    I have two wifi Access points setup in my house

    For some reason my Windows 8 laptop connects to only the Asus Wifi Access Point but when it connects to the Netgear Access Point is says limited connection

    I've tested both access points with my Windows 7 Laptop and both are working 100%

    I've attached a screenshot of my ipconfig/all

    Thanks
    Attached Thumbnails Attached Thumbnails Click image for larger version  
      My System SpecsSystem Spec

  7. #7



    Closed

    Join Date : Jan 2010
    Beach house paradise
    Posts : 2,249
    Windows 8.1 Pro WMC
    USA us california


    You will need to disable DHCP on one of those access points or it will cause problems. You may even need to change the default gateway on one of the routers to fit into the subnet of the other router. This is the reason I always suggest that people use a dedicated access point rather than using another router to set up an access point. A simple switch automatically disables DHCP and places the A/P into the subnet of the gateway router.

    It can be done with a regular router but the set up procedure ALWAYS confuses the user.

    The ipconfig must be from the Asus access point?

    You can see that the DNS is coming from two different default gateways and you only want one.

    Which ever router is the first one "the Gateway" should be used as the DHCP server. Disable DHCP on the other router.

    You should also disable the Microsoft hosted wireless network adaptor in Device Manager.

    There is no reason to unsolve this thread as the original problem is now fixed and the new problem has a completely different cause.
      My System SpecsSystem Spec

  8. #8



    Junior Member

    Join Date : Nov 2012
    Posts : 4
    Windows 8 pro


    Quote Originally Posted by chev65 View Post
    You will need to disable DHCP on one of those access points or it will cause problems. You may even need to change the default gateway on one of the routers to fit into the subnet of the other router. This is the reason I always suggest that people use a dedicated access point rather than using another router to set up an access point. A simple switch automatically disables DHCP and places the A/P into the subnet of the gateway router.

    It can be done with a regular router but the set up procedure ALWAYS confuses the user.

    The ipconfig must be from the Asus access point?

    You can see that the DNS is coming from two different default gateways and you only want one.

    Which ever router is the first one "the Gateway" should be used as the DHCP server. Disable DHCP on the other router.

    You should also disable the Microsoft hosted wireless network adaptor in Device Manager.

    There is no reason to unsolve this thread as the original problem is now fixed and the new problem has a completely different cause.
    Hi Chev65,

    Thanks for your reply,

    I disabled the DHCP on one of the access points and disabled the Microsoft hosted wireless network adaptor.

    I also flushed the DNS and restarted but when running ipconfig/all command it still picks up both DNS Servers as displayed in the attachment in my previous post

    I still cannot connect to the Netgear Router

    192.168.0.1 = Netgear Access Point
    192.168.1.1 = Asus Access Point

    What should I do next?
      My System SpecsSystem Spec

  9. #9



    Closed

    Join Date : Jan 2010
    Beach house paradise
    Posts : 2,249
    Windows 8.1 Pro WMC
    USA us california


    Ok assuming that you disabled DHCP on the Netgear router. You should change the default gateway Ip of the Netgear router to 192.168.1.2 which should put that router inside the subnet of the Asus router.

    Be sure and check the wireless security and encryption, you should be using WPA2 with AES encryption for Windows 8 drivers.

    Updating the firmware on the Netgear router might also help.
      My System SpecsSystem Spec

  10. #10



    Junior Member

    Join Date : Dec 2012
    Posts : 3
    windows 8


    hii chev65 i also hv th win 8 wi fi problem,inspite of reinstalling the Qualcomm Atheros wi fi driver
    wi fi is not working

    here is screen shot of ccommand promt-IPCONFIG/ALL
      My System SpecsSystem Spec

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