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Cannot connect through wireless after Windows 8 upgrade

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  1. #1



    Junior Member

    Join Date : Nov 2012
    Posts : 6
    Windows 8
    USA us illinois

    Cannot connect through wireless after Windows 8 upgrade


    Hi,

    I just upgraded to Windows 8 on my work computer. I work from my home office quite a lot and connect wirelessly at home. I have a Netgear RangeMax WNDR3700 router at home that is connected to my broadband modem. Here's the observations I've made:

    1. I cannot connect the wireless network at home from my work laptop - it connects but says I have "Limited Access".
    2. I can connect to the wireless network at home through other devices (laptop, phone, Kindle, TV). I am able to access the internet without any problems.
    3. I can use an Ethernet cable to connect my work laptop directly to the router and it works great.
    4. I can connect to the wireless network at work through my work laptop and that works too.

    The only thing that doesn't seem to work is when I connect my work laptop wirelessly to the router at home. I can't figure out what's going wrong.

    When I try the diagnosis process in Windows, I am told to shut down and restart the modem/router to see if that fixes the problem. It does not.

    Anybody have any ideas on what else I could try. Anyone else experiencing this?
      My System SpecsSystem Spec

  2. #2
    DMHolt57's Avatar

    Senior Member

    Join Date : Sep 2011
    Austin, Texas
    Posts : 1,094
    9200 Pro w/Media Center
    USA us texas


    If you can see the connection from the system tray icon, clik and then right click for the properties. Make sure that the security/encryption is the same for laptop and router... also, add the default gateway (router ip address) in the ipv4 properties advanced button.
      My System SpecsSystem Spec

  3. #3



    Junior Member

    Join Date : Nov 2012
    Posts : 6
    Windows 8
    USA us illinois


    Tried doing that but it didn't work. I had the IPv4 setting to auto-detect IP. Changed that and put in the specific IP address for the gateway but that didn't solve the problem. Either way (with or without IP auto-detection), I am unable to ping the default gateway when connected through wireless. It works just fine when I am on the wired connection. My router settings are accessible on 192.168.1.1. I can't even get to this page when on wireless although it says I'm connected. I have verified that the SSID and passphrase settings are correct. When I auto-detect IP on the wireless adapter the default gateway is set to that address - 192.168.1.1. So no wonder it doesn't work. Now I need to figure out why this doesn't work. It used to work fine on Windows 7.
      My System SpecsSystem Spec

  4. #4
    chev65's Avatar

    Senior Member



    Join Date : Jan 2010
    Beach house paradise
    Posts : 2,076
    Windows 8.1 Pro WMC
    USA us california


    With upgrades sometimes winsock or the TCP/IP stack gets corrupted. To reset them both type the following two commands into an elevated command prompt one at a time hitting enter after each one then reboot the system.

    netsh winsock reset catalog (reset winsock entries)

    netsh int ip reset reset.log hit (reset TCP/IP stack)
      My System SpecsSystem Spec

  5.   

  6. #5



    Junior Member

    Join Date : Nov 2012
    Posts : 6
    Windows 8
    USA us illinois


    Thanks for responding, chev65. I tried that too. Didn't work. I still can't ping the gateway. Actually, it got a little weirder now. Most times, I see the ping request timing out on all packets sent. But sometimes, I see 1 packet succeed out of 4. Sometimes 2. It is totally random. Also, when the random packet does succeed, it takes over a 1000 ms for the round trip. When on the wired connection, the response is always < 1ms. I don't know how to interpret any of this. Seems to indicate that the connection is live but it is just taking too long for the laptop to communicate with the router. I have a very strong signal, am sitting right next to the router and no other device seems to have a problem.
      My System SpecsSystem Spec

  7. #6
    brummyfan's Avatar

    Senior Member


    Join Date : Mar 2010
    Birmingham
    Posts : 1,328
    Win 8.1 64bit
    UK uk england


    If you happened to have a third party security/anti virus program installed, uninstall it and see whether it helps.
      My System SpecsSystem Spec

  8. #7



    Junior Member

    Join Date : Nov 2012
    Posts : 6
    Windows 8
    USA us illinois


    Thanks, brummyfan. Whatever security or antivirus settings I have on my computer right now are the same ones I had with Windows 7. I didn't have any problems with Windows 7. It probably still helps to check if it makes a difference - unfortunately, I cannot disable the settings on my computer by myself because it is a work laptop and security settings are managed by the IT Admins. I will have to wait for them to help me with this.
      My System SpecsSystem Spec

  9. #8



    Junior Member

    Join Date : Oct 2012
    United States
    Posts : 5
    Windows 8 Pro with Media Center 64-bit
    USA us florida


    If the computer has security software like Avast it breaks all kinds of things I had similar problems.
      My System SpecsSystem Spec

  10. #9



    Junior Member

    Join Date : Nov 2012
    Posts : 6
    Windows 8
    USA us illinois


    What I have on my laptop is Microsoft System Center Endpoint Protection. It was the same solution I had on Windows 7 and it was constantly turned on. I didn't have any problems then. I don't know if the combination of SCEP and Windows 8 networking is special in any way as to cause patchy wireless communication to the router. I do intend to find out but I have not been given sufficient privileges on the machine to turn off the protection. I am awaiting Security Administrator assistance with this.
      My System SpecsSystem Spec

  11. #10
    chev65's Avatar

    Senior Member



    Join Date : Jan 2010
    Beach house paradise
    Posts : 2,076
    Windows 8.1 Pro WMC
    USA us california


    It may be because the work laptop is on a Domain so changing the network location to private may help.
      My System SpecsSystem Spec

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Cannot connect through wireless after Windows 8 upgrade
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