Recent content by Bob Hawkins

I upgraded my laptop to Windows 8.1 yesterday. Does it remain the case about which I have read so much that the Start screen icon box colours that Microsoft imposed in this version cannot be changed to one's own choice? I have seven boxes under the group heading, 'OpenOffice'; three are in...

My laptop running Windows 8 Pro has been set to 'Check for updates but let me choose whether to download and install them' always for Windows Update. I have received the message, "Windows could not search for new updates" - Code 8007000E - daily since 19th April when choosing 'Check for...

ArazelEternal I thank you for your constructive reply. I had to find AutoPlay: I obtain Control Panel through right-clicking the bottom left corner of the screen, and that method had never displayed All Control Panel Items and AutoPlay. I discovered it through Settings>Control Panel in the...

My Windows desktop displays a black screen with 'XT1039' (the version of my Moto G 4G 'phone) at the top with '0 files' and 'Select all' alongside and an empty bar at the bottom with 'Import' and 'Cancel' alongside when I connect the 'phone. I must press the Windows and 'D' keys to return to...

broe23 I thank you for your reply. I am half confused and half enlightened: I installed the HP software supplied with my Photosmart Premium C310 on my laptop alone so that I could scan, primarily. I have not installed it on my desktop but I do print from the desktop. That being the case, I do...

cipals15 I returned to Windows Update the following day and Windows Malicious Software Removal Tool was not present, nor has it been since. It would appear the most recent installation of which I wrote was successful, ultimately. I shall mark this post as 'Solved'. I thank you for your interest.

I have a desktop and laptop, both running Windows 8, the laptop running Pro. There are differences in the choices for printing sizes and appearance of the image when using each Photo Printing Wizard that I do not remember being a problem previously: 1. Paper size: clicking 'More...' gives me a...

Windows Malicious Software Removal Tool for Windows 8, 8.1 and 10 - August 2015 (KB890830) first appeared on my laptop running Windows 8 on 16th August, which I installed. It reappeared on 20th and 23rd. I hid it after that but each day since, a new update has appeared for a previous month...

I declined to use the batch file that is often recommended to reset Reliability Monitor - it was not that important an issue. Something interesting has occurred, however: I had let lapse a number of Windows Updates on my laptop. I resolved to open it more frequently and keep a better...

I decided to use System Restore yesterday in case I should lose the restore point created at the time of the Windows Updates by taking days to uninstall those updates. I have used Windows Live Mail today and there are no re-occurrences so far of the critical events. The Windows Updates have...

I wonder whether one or more of 13 recent Windows Updates has caused an issue. I can use System Restore to take my PC back to September 7th, three days before the Windows Updates were installed (there is just a Java update that has taken place since that I would have to carry out again)...

I see that I installed 13 Windows Updates on September 10th, recorded at 11.59 and 12.41. The first critical event occurred at 13.40 on that day, followed by four more. I have a System Restore point for 7th September. Should I not receive a reply that points to something else, I am inclined...

adamf It is Windows Live Mail that is part of Windows Live Essentials, not the Windows 8 app.

I check Reliability Monitor from time to time. I was taken aback today to find Windows Mail creating a critical event and appearing as 'Stopped working' each day for the past six days. There are five listings on day one, five on day two, two on day three, one on day four, two on day five and...

I occasionally receive email attachments with a .doc extension that Windows Live Mail considers to be dangerous and has, therefore, deactivated. I recognise I can free the attachment by dragging it to the desktop or going to Home>Junk>Safety Options...>Security in Windows Live Mail and...