Recent content by AlanMcPherson

Ah... You are right. I realise now that when I thought I was creating a system image using the RECIMG utility as described in your references above, I was really creating a Custom Refresh Image. I have since found and read elsewhere on this forum an article describing how to create a proper...

The root directory of the external drive has the following structure: Autorun.inf cleanVersion2 * FileHistory OfficeVersion5 * OfficeVersion6 * Seagate SeagateExpansion.ico Setup.exe TidyVersion4 * The directories marked with...

OK, I am familiar with the command prompt. I presume that the sequence - Choose an option / Troubleshoot / Advanced options / Command prompt is the sequence you refer to. I find that the "C:" drive is my Windows system drive, and the "D:" drive is the external drive containing the system image...

Yes but my original question was - where do I get the drivers from?

Thank you for the quick response. Yes, there is a spare USB2 port on the laptop. I swapped the external drive over to it and re-booted as you suggested. I'm afraid it made no difference that I can see however.

I have a similar problem. I have a Samsung Series 7 laptop with pre-installed Windows 8 and no CD/DVD reader. I have an external USB3-connected Seagate drive to which I have saved several System Image files. The system image recovery doesn't see the USB external drive in the same way as...