mikeyrod02
New Member
- Messages
- 2
The computer is packed with viruses and it's nearly unusable, and I think a factory reset is my only option. When I click Get started on the option in the Recovery tab of the Update and Recovery section in the PC Settings, It brings up a screen that says "Please wait" and in smaller text below that a spinning circle of dots and the word "preparing." After about 3-4 minutes on average, that text is replaced with "Insert media" in large text, and then in smaller text "Some files are missing. Your Windows installation or recovery media will provide these files." How do I get past this screen to initiate the factory reset? I'm not very good with computers, and I'd be very grateful if anyone could help me with this predicament I'm in.
My Computer
System One
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- OS
- Windows 8.1