Windows 8 and 8.1 Forums

Windows 8.1 will not install.

  1. #1

    Posts : 4
    Win 8.1

    Windows 8.1 will not install.


    Finally decided to sign up after spending the last 8 days following "how to's" on this forum.
    Whatever I try, I can't get Windows to install onto the desktop PC. This computer was running perfectly fine up to the 10th June 2016. It was running Windows 8.1, the exact same Windows 8.1 I'm trying to install again now, same license key, same retail CD.

    I had decided to set up dual boot as I had a spare SSD. 1 SSD for work, the other SSD for general home and games. Initially, I tried to set up UEFI Windows install. I followed the "how to" : UEFI (Unified Extensible Firmware Interface) - Install Windows 8 with

    It would not complete installation process, usually getting stuck at "installing features" or "installing updates". Everything just freezes, no mouse movement, no keyboard input, no progression of the installation, no reboot during the installation process.

    I double and triple checked the SSD format Convert MBR Disk to GPT Disk - Windows 7 Help Forums
    And manual set it to GPT several times to make sure.

    I then tried creating a bootable USB with Rufus and a Windows 8.1 iso. UEFI Bootable USB Flash Drive - Create in Windows
    Same problem occurred with freezing during install. Even if left to run for 3hrs, it stays frozen.

    Eventually, somehow I got it to complete install and it completed the set up and I got a desktop. But Windows would randomly freeze and would require a hard reset. It even showed it had installed under UEFI.
    BIOS Mode - See if Windows Boot in UEFI or Legacy Mode
    I even managed to install the 2nd multiboot OS at one stage. I had done the windows updates, installed drivers and so on, yet Windows continued to randomly freeze requiring a hard reset.

    I kept trying for 5 days, just going in circles. Read this forum and have literally tried everything to do with UEFI installations that I could find, tried everything to do with clean install. Plus searched the net and tried others.

    Finally gave up and decided to just reinstall legacy.
    Made sure to convert SSD to MBR, did a fresh install and run into the exact same problem. I checked I had disabled secure boot, I had "other OS" chosen. I've tried it with and without these settings and all combination of them.
    Secure Boot - Enable or Disable in UEFI
    Secure Boot - Confirm Enabled or Disabled in Windows 8

    Same thing, the installation freezes at "installing features" or "installing updates". I have tried it with the machine not connected to the internet, with it connected to the internet, I've tried it with 3 different retail versions of Windows 8.1 that I have, I've tried it with a downloaded Windows 8.1 iso and bootable usb, have tried the Windows usb maker tool, have tried UEFI and legacy, all with the same results.

    Ive run checks on the hard drives and the RAM, no problem found. I've tried a different SSD, same problem, I've tried a brand new had to tear open the sealed packet HDD, same thing, Windows freezes during installation.

    Occasionally, it will complete the installation and I can get to a desktop but then it just ends up freezing and requires a hard reset.

    I've tried updating the BIOS, resetting the CMOS. Nothing makes a difference.

    So far, I've tried 2 x SSD's, 1 x HDD, 3 x separate Win 8.1 installation CD's (2 x retail, 1 x OEM), Windows 8.1 iso, all tried in UEFI and legacy.
    I've checked to make sure there is no Win license saved in BIOS.

    It will boot a linux recovery system and seems to work fine.

    I'm at my breaking point right now. It shouldn't be this hard to get Windows installed. What am I missing?

      My System SpecsSystem Spec

  2. #2

    Disconnect all but the SSD you are going to install to.
    Use Rufus and create a flash drive for UEFI and MBR.
    Setup your BIOS for whichever one you want.
    Boot the flash drive.
    Delete all partitions on the flash drive so it is completely unallocated.
    Click next and let the installer create the partitions it wants.
    See if that helps.
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Win 8.1

    Hi, thanks for the reply.
    I only ever try to do Windows installations with the single hard drive connected. And follow the Windows setup installation step by step. I make sure to delete any partitions that show up when this process first starts, Then I let the installer create the partitions that it wants. It creates them (4 if using UEFI GPT, 2 if using Legacy MBR). It then starts the installation process and freezes solid on either the 2nd last or last step. Never actually completing the installation correctly or fully.

    That is what is so weird about this time. No matter how I try it (and I've tried at least 50 times over 11 days) it just wont finish the installation correctly.

    I even resorted to Shift + f10 / DISKPART process and manually checked the hard drive format, made double sure by manually formatting it during other installation attempts.

    I've tried deleting and formatting manually through Disk Management, have tried to hunt down every possibility and test it to see if it makes a difference. Nothing I can find fixes it.

    I'm starting to think today its a motherboard or CPU issue. I've tried multiple hard drives, multiple types of Windows installation media, tested the RAM and hard drives, swapped out cables. It really is the only thing I haven't changed out to check. I don't think I have overlooked some simple thing that is causing it and I've swapped out most other components to check them. Late yesterday, I noticed it freeze up lat yesterday when I had the BIOS open, this was a first. Tried updating BIOS as a last resort and it did but still freezing when trying to install Windows. So now I'm guessing its something to do with the MB.

    Any one else have other ideas I might have missed?
      My System SpecsSystem Spec

  4. #4

    Sydney, Nova Scotia, Canada
    Posts : 6,476
    Windows 10 Education 64 Bit

    Try a different thumb drive. I use option 2 here, UEFI Bootable USB Flash Drive - Create in Windows to create my install media. Works with UEFI and legacy BIOS. I haven't had it fail me yet.
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    Win 8.1


    I have tried 5 separate USB's, all different brands, tried USB2 and USB3 USBs and USB2 and USB3 ports. Tried UEFI and legacy, tried with the Windows USB maker and with Rufus.

    It always results in freezing during the installation process and requires a hard reset to get the computer going again.

    I'm pretty sure its the motherboard (a guess at this stage, I'm no expert). I've taken it back to get tested and will update this thread with whatever is the outcome in case someone else goes through something similar in the future and it might help them.
      My System SpecsSystem Spec

  6. #6

    Sydney, Nova Scotia, Canada
    Posts : 6,476
    Windows 10 Education 64 Bit

    Ok, just wanted to make sure. It could be a hardware issue. The symptoms fit.
      My System SpecsSystem Spec

  7. #7

    I see you have 32GB ram, how about removing half then try the install. I've seen cases where this has helped.

    If using a wireless mouse/keyboard, try USB.
    Make sure noting external is connected other than mouse and keyboard.
    Disconnect from the internet until the install completes.
      My System SpecsSystem Spec

Windows 8.1 will not install.

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