Windows 8 and 8.1 Forums

How to install Win8 with OEM Rec Disk after OEM MB replace

  1. #1

    Posts : 1
    Windows 8.1 Home

    How to install Win8 with OEM Rec Disk after OEM MB replace

    Hi all, if anyone can help me that would be great!

    Apologies for this post, it is a long story.

    I bought a Dell XPS 15 (L521X) running OEM Windows 8 Home Edition in late February 2012. The laptop was giving me a lot issues with WiFi and Bluetooth drivers. I called Dell and they solved the problem in 4 months by replacing the entire motherboard. At that time, I thought the product key was in the packaging box, I didn't know that key was injected into the BIOS.

    Fast forward to present day, I was having connection issue with my bluetooth. This time, the problem was occurring on Win 8.1. I went to Dell's website, downloaded the appropriate driver because I haven't done since I got the laptop and when I click install, it asked me to delete the old driver via Control Panel. I went in there and try to uninstall it but couldn't complete the operation because error message - "lockout: dell". A log showed a program called lockout.exe was preventing my uninstalling process. I call Dell, again, they say they cannot offer any technical support unless I pay for it. I said no thanks and did a factory restore. I then try to install the driver again, the same lockout message popped up. Since it is preloaded in the recovery disk, I thought maybe a clean install of Windows 8 (with no drivers installed) might do the trick and it did; however, my Windows isn't activated and I have no product key to get it activate.

    Through googling, I learn about RWeverything and key injection to BIOS, but that was too late because those info aren't there anymore. The new motherboard seems to be void of the product key even though the technician said it is the exact same model board as the one I originally bought from Dell. When I called Dell, and ask about this, they said, they cannot offer me any solution unless I pay, which is so bogus, I was so frustrated I hang up without even say anything else. I feel bad about that. I know it wasn't her fault.

    Anyways, so now I'm in this situation where I want to use my bluetooth driver and have an active Windows but I can't find any way to get the product key unless I pay Dell for their insane hourly rate or buy a licence from Windows directly which probably cost cheaper than Dell's service rate....


    Any help would be greatly appreciated.

      My System SpecsSystem Spec

  2. #2

    There is the Dell Community Forum, with users and user experts helping users, as this forum does. Since this is a specific Dell issue, their forum would be a good place to start. The user experts (identified as "Rockstars" on the forum) also have access to Dell personnel to try and resolve issues such as this.
    Dell Community
      My System SpecsSystem Spec

  3. #3

    Sydney, Nova Scotia, Canada
    Posts : 6,476
    Windows 10 Education 64 Bit

    If that PC cannot connect to the Internet, it cannot activate. OEM activation in Windows 8 is now done online. I mention this because you mentioned WIFI driver issues etc. Showkey will tell you if you have an embedded OEM key, Showkey - Windows 10 Forums If there is no OEM key its Dell's fault for not replacing your motherboard with one with an OEM key in it. IMHO
      My System SpecsSystem Spec

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