Windows 8 and 8.1 Forums

Unable to reinstall windows 8.1 from burned usb recovery

  1. #1

    Posts : 3
    windows 8.1

    Unable to reinstall windows 8.1 from burned usb recovery

    I have an HP Envy 15 that I bought over a year ago with factory installed Windows 8.1 64 bit.
    Windows 8.1 64
    4th generation Intel(R) Core(TM) i5-4200M Processor
    NVIDIA GeForce GT 750M Graphics with 4096MB of dedicated video memory
    15.6-inch diagonal HD BrightView LED-backlit Display (1366x768)
    8GB DDR3 System Memory (2 Dimm)
    750GB 5400 rpm Hard Drive
    24GB flash Hard Drive Acceleration Cache

    My computer wont let me log into windows, it's currently in a restart loop: the computer starts -> goes to the HP opening screen -> then to blue screen with the message
    "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we can restart for you (System Thread Exception Not Handled (iaStorA.sys)) -> restarts "preparing automatic repair" -> blue screen -? restarts......

    i was able to create a recovery USB using a friends computer ( to create the ISO file and the windows 7 usb dvd download tool to burn it to the usb.

    i got the computer to read the usb and boot up from it. These are the screen shots of the options i'm able to choose from when going into "Repair your computer". None of the options in the Advanced options fix the problem or require an image or system restore that I don't have. Refresh and Reset Your PC don't work either.
    Click image for larger versionClick image for larger versionClick image for larger version
    I talked with HP customer service and told me that since i didnt create an usb recovery image through their program i need to buy one through them ("
    In HP factory, once the hard drive is loaded with Windows 8, HP uses a recovery manager application to create an image of the installed windows with all driver details and hardware benchmark.") With out it, I can't recovery my computer.

    So far nothing i've done has worked. I even asked them to provide me with the prodyuct key for windows and they can't or wont give it to me.

    Is there any way around this or do i need to buy the recovery disk from them?

      My System SpecsSystem Spec

  2. #2

    Posts : 2,612
    Windows 3.1 > Windows 10

    choose the command prompt option > and then type one command at a time

    list disk
    list volume
    select disk 0
    list partition

    post a pic of cmd windows..

    The issue you are having is with your Intel SATA Storage driver
      My System SpecsSystem Spec

Unable to reinstall windows 8.1 from burned usb recovery

Similar Threads
Thread Forum
Unable to Reinstall Windows From DVD.
Hi All, Win8.1 in on my PC and I'm trying to reinstall. After inserting the Win8 DVD I get to a screen that reads, "What Needs Your Attention". And that's it. Nothing. I just ahve a blank white display box with nothing in it - for an hour. Has anyone had this propblem before? Does anyone know...
Installation & Setup
Unable to reinstall Windows 8!
Hi, I recently installed Windows 10 technical Preview on my Samsung SmartPC XE500. Today i wanted to set it back to factory mode, but it only reinstalled Windows 10. =/ So I put in my recovery USB flash drive. Booted with Volume up + Power, and it finally booted the flash drive. No i wanted...
Installation & Setup
Reinstall to new drive using recovery partition
I have an Asus laptop with win 8.1. UEFI BIOS. The C drive partition is corrupted with hardware errors. (I used a Linux live CD to test.) it won't boot anymore. The recovery partition is intact however and I could make a copy of it. I didn't make a recovery USB or DVD, sadly. I have a new drive,...
Installation & Setup
Reinstall Windows, Recovery Partition is on Another Drive
Hello everyone I purchased a Lenovo laptop with Windows 8 Pro preinstalled. It came with 500 GB HDD. I changed the DVD Rom with SSD/HDD tray to use for additional drive. I put an SSD in there and installed Windows 8 on it using a USB Recovery Drive, which I don't have anymore. So my current...
Installation & Setup
Reinstall Windows 8 after system recovery
I will need to do a complete system recovery. My computer originally came with windows 7 and then downloaded and installed windows 8. I have my product key. When I downloaded windows 8 it gave me the option of burning a copy of windows 8 to a dvd, however I did not do that. Whenever I do a...
Installation & Setup
Win8 Bootloader/recovery still in place after reinstall
I had a version of Windows 8 installed on a secondary hard drive for testing purposes. When I no longer needed it, I uninstalled it and formatted the hard drive. What's odd is that the Bootloader for Windows 8 is still there, and throws up an error screen saying it can't find critical system files....
General Support
Reinstall windows 8 from recovery
K so I'm working on a sony sve14 laptop, I had dualboot windows 8 / ubuntu, I tried to refresh the pc and somehow it deleted both my windows and ubuntu partition.. Both the recovery partitions are still there but how can i access them to reinstall? I have another PC with windoze 8, can i make a...
Installation & Setup

Eight Forums Android App Eight Forums IOS App Follow us on Facebook