Windows 8 and 8.1 Forums

Problem finding/removing non-compatible program in upgrade

  1. #1

    Win8 upgrade problem: uninstalling incompatible program

    I'm new here and I'm having a problem upgrading from Windows 7 Home Premium 64 bit to Windows 8 Pro 64 bit on my Dell N5050. I'm getting a screen that says "What needs your attention". It listed 3 programs to uninstall because they are not compatible with Windows 8. I was able to uninstall 2 of them with no problem, but the 3rd one I can't even find on my computer. The program is Bluetooth Win7 Suite (64) and the screen that it's listed on has an "Uninstall" button that does nothing when I click on it. I've done a complete search of my computer (luckily there's not much on it) and I can't find this program. Any help would be appreciated as I'm not very computer literate. Thank you all in advance.

      My System SpecsSystem Spec

  2. #2

    Forever West
    Posts : 592
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1

    Bluetooth is a short-range wireless, useful for mice, keyboards, pairing with cellphones, tablets, etc. The program itself may be in C:\Program Files or C:\Program Files (x86). The x86 signifies the Folder where 32-bit programs get installed. Have you checked Device Manager for a listing for the adapter? Have you checked with Support | Dell US for drivers for the Bluetooth adapter? You'll need the Service Tag from a sticker on the case. Frequently the Bluetooth will be part of the Wi-Fi adapter, turn Wi-Fi off and Bluetooth will be off. I have an N5010 that I resurrected and that's the only feature that doesn't work but I can use a Bluetooth USB dongle when I need it.
      My System SpecsSystem Spec

Problem finding/removing non-compatible program in upgrade

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