"Some Files are Missing"-can't get ASUS recovery partition

simrick

Member
Member
Messages
102
Hello.
I have an ASUS M32BF factory-installed Win8.1-64 that came with C (OS) & D (Data) partitions on a single GPT internal disk. The C partition was about 112GB and the D partition was 900-something GB. Well, I didn't want it partitioned that way - I wanted a larger C drive. I called ASUS to ask why they did that; the rep said I should keep all my data and installed programs on D so it would be easier if I ever refreshed. I told him that was ridiculous, because a refresh doesn't delete your files, but you still have to reinstall all your programs, no matter what partition everything was on. So, when I told him I just wanted a C drive and I was going to combine C+D to make it one big C drive, he said yes, I could do that. I decided to make a smaller D partition for a SysImage later (that's why you see D in the images below).

So I did - with EASEUS Partition Manager. I see now that was a big mistake.

Now I can't even create a recovery flash drive because "some files are missing". And their Backtracker program won't even install.

I read much of the thread here
http://www.eightforums.com/installa...ry-could-not-find-recovery-environment-3.html

and I (sort of) understand what happened. I am wondering if I can get my recovery partition designated correctly again? I saw some people were successful, but, since I have no idea what I'm doing, I was hoping one of the gurus here could walk me through my particular installation, step-by-step, so I don't mess it up any further?

disk-mgmt.PNGdiskpart-0-partitions.PNGeaseus-after-partitioning.PNG

Thanks very much.
 

My Computer

System One

  • OS
    W8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55T-A5394
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel HD 4000
    Browser
    FF
    Antivirus
    Defender

http://www.eightforums.com/installa...t-find-recovery-environment-3.html#post429799

partition 1 - the Windows RE tools partition
partition 6 - the Recovery image partition

- You need to manually select the partition and change the partition ID.
- Open an elevated command prompt and type (or copy and paste) the following commands:

diskpart
select disk 0
list partition
select partition 1
set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
select partition 6
set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
list partition
exit
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G580
    CPU
    Intel Core i5-3230M
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender, standard user account
    Other Info
    UEFI firmware (BIOS) embedded Windows 8 product key.
By adding (creating) the "D" partition you bumped back your recovery partition from 5 to 6

This is ALSO what happens when you update windows 8 to windows 8.1 (an extra partition is created)

You need to re-register the new recovery partition..

Please open command prompt(admin)

Type> reagentc /info

you will notice a line>

Recovery image location: \\?\GLOBALROOT\device\harddisk0\partition5\RecoveryImage

that line needs to read like this >

Recovery image location: \\?\GLOBALROOT\device\harddisk0\partition6\RecoveryImage

to re-register the proper location would type>

Reagentc /setosimage /path \\?\GLOBALROOT\device\harddisk0\partition6\RecoveryImage /index 1

Note: Your Folder may not be "RecoveryImage" so just replace your folder name instead of "RecoveryImage"
It is usually easier to Copy and Paste your location from cmd prompt and edit the partition number
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
Another Way :

right click start flag > command prompt(admin)

Type> diskpart

type> select disk 0

type> list volume

you will see a lot of volumes without drive letters assigned..

Now find the 10-20GB volume #

type> select volume # (# being the volume number without a drive letter)

type> assign letter=r

you can now Browse thru R and find Install.wim or Install.swm(s) - those are your Factory recovery Images..

type> exit (to exit diskpart)

type> reagentc /disable

type> Reagentc /Setosimage /Path R:\RecoveryImage /Target C:\Windows /Index 1

assuming the install* file(s) are on "R" and in a folder called "RecoveryImage"
Note: Change "drive letter" and "folder name" to suit your system setup

type> reagentc /enable

reboot PC
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
Thank you both for your reply. I will try to fix tomorrow.
Just to be clear: the computer came with Win8.1-64bit. It originally had C-OS (very small sized partition) + D-Data partitions (very large size). I combined C+D, then later decided I would like a smaller D partition for a system image, and so I added it back in.
Will post back with results.
 

My Computer

System One

  • OS
    W8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55T-A5394
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel HD 4000
    Browser
    FF
    Antivirus
    Defender
In the long run, along with both system factory restore partition and the required reserved boot partition, would the OP be better off with almost a 50-50 C & D partitions? C for Windows OS & everything installed, D for all txt, doc, pics, downloads?
Having a split between OS & installed AND data -- would make long term backing up and restoring less of a headache? Over the years, I have had to restore several times the Windows OS & programs C-partition; only had to restore data D-partition once ['cause HD failure].
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
By adding (creating) the "D" partition you bumped back your recovery partition from 5 to 6

This is ALSO what happens when you update windows 8 to windows 8.1 (an extra partition is created)

You need to re-register the new recovery partition..

Please open command prompt(admin)

Type> reagentc /info

you will notice a line>

Recovery image location: \\?\GLOBALROOT\device\harddisk0\partition5\RecoveryImage

that line needs to read like this >

Recovery image location: \\?\GLOBALROOT\device\harddisk0\partition6\RecoveryImage

to re-register the proper location would type>

Reagentc /setosimage /path \\?\GLOBALROOT\device\harddisk0\partition6\RecoveryImage /index 1

Note: Your Folder may not be "RecoveryImage" so just replace your folder name instead of "RecoveryImage"
It is usually easier to Copy and Paste your location from cmd prompt and edit the partition number


I had an error with the reagentc /info command:reagentc-command-error.PNG

Now I am a little concerned as to what to do. See my partition list in my first post - the EASEUS screenshot - looks like I have 8 different sections?
 

My Computer

System One

  • OS
    W8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55T-A5394
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel HD 4000
    Browser
    FF
    Antivirus
    Defender
Another Way :

right click start flag > command prompt(admin)

Type> diskpart

type> select disk 0

type> list volume

you will see a lot of volumes without drive letters assigned..

Now find the 10-20GB volume #

type> select volume # (# being the volume number without a drive letter)

type> assign letter=r

you can now Browse thru R and find Install.wim or Install.swm(s) - those are your Factory recovery Images..

type> exit (to exit diskpart)

type> reagentc /disable

type> Reagentc /Setosimage /Path R:\RecoveryImage /Target C:\Windows /Index 1

assuming the install* file(s) are on "R" and in a folder called "RecoveryImage"
Note: Change "drive letter" and "folder name" to suit your system setup

type> reagentc /enable

reboot PC

Here is my Install.wim file:

Install.wim-partition.PNG

Do I need to be in DESKPART in order for reagentc command to work?
 

My Computer

System One

  • OS
    W8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55T-A5394
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel HD 4000
    Browser
    FF
    Antivirus
    Defender
Another Way :

right click start flag > command prompt(admin)

Type> diskpart

type> select disk 0

type> list volume

you will see a lot of volumes without drive letters assigned..

Now find the 10-20GB volume #

type> select volume # (# being the volume number without a drive letter)

type> assign letter=r

you can now Browse thru R and find Install.wim or Install.swm(s) - those are your Factory recovery Images..

type> exit (to exit diskpart)

type> reagentc /disable

type> Reagentc /Setosimage /Path R:\RecoveryImage /Target C:\Windows /Index 1

assuming the install* file(s) are on "R" and in a folder called "RecoveryImage"
Note: Change "drive letter" and "folder name" to suit your system setup

type> reagentc /enable

reboot PC

When I list volume the recovery image is not shown for me?

diskpart-list-volume.PNG
 

My Computer

System One

  • OS
    W8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55T-A5394
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel HD 4000
    Browser
    FF
    Antivirus
    Defender

http://www.eightforums.com/installa...t-find-recovery-environment-3.html#post429799

partition 1 - the Windows RE tools partition
partition 6 - the Recovery image partition

- You need to manually select the partition and change the partition ID.
- Open an elevated command prompt and type (or copy and paste) the following commands:

diskpart
select disk 0
list partition
select partition 1
set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
select partition 6
set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
list partition
exit


Okay I followed your instructions here and this is now how it looks:

set-partition-id.PNG

Is this correct now? Both partitions have the same id.

And can I confirm that this has resolved the problem simply by trying to create a recovery flash drive?

Thanks.
 

My Computer

System One

  • OS
    W8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55T-A5394
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel HD 4000
    Browser
    FF
    Antivirus
    Defender
By adding (creating) the "D" partition you bumped back your recovery partition from 5 to 6

This is ALSO what happens when you update windows 8 to windows 8.1 (an extra partition is created)

You need to re-register the new recovery partition..

Please open command prompt(admin)

Type> reagentc /info

you will notice a line>

Recovery image location: \\?\GLOBALROOT\device\harddisk0\partition5\RecoveryImage

that line needs to read like this >

Recovery image location: \\?\GLOBALROOT\device\harddisk0\partition6\RecoveryImage

to re-register the proper location would type>

Reagentc /setosimage /path \\?\GLOBALROOT\device\harddisk0\partition6\RecoveryImage /index 1

Note: Your Folder may not be "RecoveryImage" so just replace your folder name instead of "RecoveryImage"
It is usually easier to Copy and Paste your location from cmd prompt and edit the partition number

After I set the id for the two partitions, this is what I have now - 2 partitions designated as recovery. Is this correct?

reagentc-info-after-setid.PNG

Honestly, at this point I am afraid to reboot - I am so lost....thanks for all your help.
 

My Computer

System One

  • OS
    W8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55T-A5394
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel HD 4000
    Browser
    FF
    Antivirus
    Defender
Yes. you should have two recovery partitions - one is the tools and the other is the image..

what concerns me is the INDEX being #2

But go into control panel > recovery > create a recovery drive

now that you have registered the image
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
Yes. you should have two recovery partitions - one is the tools and the other is the image..

what concerns me is the INDEX being #2

But go into control panel > recovery > create a recovery drive

now that you have registered the image

Well, I was able to create a flash drive with the recovery environment on it, so I guess everything is working. I also created a custom refresh image, which is partition #5, see below.

reagentc-info-with-custom-refresh.PNG

I am going to reboot now....I hope everything is okay. If you think this indexing is a problem, please let me know, as I am supposed to take this computer back to my friend tomorrow and I won't be able to do any more on it after that.
Thanks for your help!

*EDIT: I have a couple more days, if we need to get this INDEXING issue corrected.
 
Last edited:

My Computer

System One

  • OS
    W8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C55T-A5394
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel HD 4000
    Browser
    FF
    Antivirus
    Defender
Back
Top