Solved Dell Backup and Recovery Error?

Hey guys, longtime user of Sevenforums, here with a question about a computer I am fixing for a co-worker.

Specs:
Dell XPS 12 Ultrabook
Windows 8.1
Intel Core i5-3337U 1.8 GHz
4 GB RAM
128 GB SSD

Trying to use the Dell Backup and Recovery Option to get this back to factory settings for him. It's fully updated, Dell Backup And Recovery program is also updated to the latest version. When I go into the program, it gives me this error:

View attachment 56586

Any thoughts? Anything I should try? Otherwise, where can I find a Windows 8.1 Image for my computer to download and install via usb?

try using windows recovery

Right Charm -> Change PC Settings -> Update and Recovery -> Recovery ->

or
post a picture of disk management
and this from command prompt admin>

reagentc /info

KYHI said:

try using windows recovery

Right Charm -> Change PC Settings -> Update and Recovery -> Recovery ->

or
post a picture of disk management
and this from command prompt admin>

reagentc /info

Click to expand...

The weird thing is, when I try to go to "Change PC Settings", it does nothing. I click on it, and it just sits there. I just got this computer today so I can't tell you if this has always happened or not, but I am posting a picture of the command prompt and disk management:

Although we help a lot of people on these forums, I would be using the Dell forum where there are those familiar with the recovery program and errors.

Laptop - Dell Community

fireberd said:

Although we help a lot of people on these forums, I would be using the Dell forum where there are those familiar with the recovery program and errors.

Laptop - Dell Community

Click to expand...

Thanks for the tip Fireberd, just really trust sevenforums.com, so I figured I'd give this place a shot first! I appreciate your information though!

Cheers!

it appears you ran dell recovery in factory mode .. it created a second set of recovery partitions..

type> diskpart
type> select disk 0
type> list volume

now you will see a lot of partitions without drive letters assigned..

type> select volume # (# being the volume number without a drive letter)
type> assign letter=@ ( being an unassigned drive letter g,h,j,k,l)

you have to find the drive letter and folder location for either > install.wim or install.swm(s)

those are you factory recovery images

then we will re-register the proper images

at command prompt(admin)
Type> diskpart
type> select disk 0

type> list partition (post a pic)

type> list volume (post a pic)

Now find the 10-20GB volume #

type> select volume #
type> assign letter=r

Browse thru R and find Install.wim or Install.swm(s) - those are your Factory recovery Images..

type> reagentc /disable

type> C:\Windows\System32\Reagentc /Setosimage /Path R:\RecoveryImage /Target C:\Windows /Index 1

assuming the install* file(s) are on "R" and in a folder called "RecoveryImage"

- change drive letter and folder name to suit your system setup

type> reagentc /enable

reboot PC

Then go to control panel > recovery > Create a recovery drive..

At that point you will have the factory recovery on a usb stick..

And should be able to reset and refresh using via the factory images..