Windows 8 and 8.1 Forums

Unable to reset windows 8 to factory

  1. #1

    Posts : 7
    windows 8.1

    Unable to reset windows 8 to factory

    I have a newer Samsung laptop with windows 8 along with a system recovery cd, but no
    matter what I do I am unable to restore it to factory. I am able to perform the reset, but
    all of my original settings are still there. I would appreciate any help. I'm pretty sure I
    have some sort of virus.



      My System SpecsSystem Spec

  2. #2

    Posts : 2,614
    Windows 3.1 > Windows 10

    if that is the case your system is using a customrefresh.wim and not the needed istall.wim

    right click > command prompt > run as admin then type

    reagentc /info

    post the results by using the snipping tool
      My System SpecsSystem Spec

  3. #3

    Posts : 7
    windows 8.1

    reagentc info

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.
    C:\Users\Karen S>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition1\Recove
    Boot Configuration Data (BCD) identifier: 2964606c-e555-11e3-be87-50b7c3e0dd
    Recovery image location: \\?\GLOBALROOT\device\harddisk0\partition6\Recove
    Recovery image index: 1
    Custom image location:
    Custom image index: 0
    REAGENTC.EXE: Operation Successful.

    C:\Users\Karen S>
      My System SpecsSystem Spec

  4. #4

    Posts : 879
    Windows 10

    Your computer's "reagentc info" is okay.

    Do you choose the right option? See the text marked in red.

    Reset Windows 8


    Reset Windows 8 or Windows 8.1 from within Windows 8 and Windows 8.1
    6. If you have Windows 8 or Windows RT

    A) Click/tap on General on the left side, click/tap on the Get started button under the Remove everything and reinstall Windows section on the right side, and go to step 7 below. (see screenshot below)

    7. If prompted by UAC, then click/tap on Yes.

    8. Click/tap on Next. (see screenshot below)

      My System SpecsSystem Spec

  5. #5

    Posts : 7
    windows 8.1

    reply to windows 8 factory reset

    I have done it that way several times. I just downloaded "show hidden" and there is a list that shows
    several hundred hidden files on my computer. One of the problems when I have reset windows 8 is
    that my Internet Explorer settings are still the same. When I was just now looking thru the hidden files
    several have to do with internet explorer and soooo many to me are normal type files that should not
    be hidden. Any suggestions? It's like my computer has a bad virus that I am unable to remove.

    Thanks for all the help,


    p.s. I really think there are issues also with my hard drive partitions. I just ran "list parts"
    and there are items that don't look right.
    Last edited by luvs2collect; 12 Nov 2014 at 18:12.
      My System SpecsSystem Spec

  6. #6

    Posts : 879
    Windows 10

    Quote Originally Posted by luvs2collect View Post
    One of the problems when I have reset windows 8 is that my Internet Explorer settings are still the same.
    Everything is alright.

    Microsoft accounts - Windows tutorial

    Introducing Windows 8.1: Should You Use a Local or a Microsoft Account?

    Synchronizing Windows 8.1 settings and data - When you first set up your new Windows 8.1 computer or device, there are a lot of details you have to be aware of. You have to personalize your background, change update settings, change the Homegroup and networking settings, configure devices and also select your time and language settings. Getting everything set up the way you like can take a significant amount of time and there is no way around that. Plus, it's really not that fun to do all of these things every time you buy a new computer or device or when you need to reinstall the operating system.
    Quote Originally Posted by luvs2collect View Post
    I really think there are issues also with my hard drive partitions. I just ran "list parts" and there are items that don't look right.
    Everything is alright.

    Click image for larger version
      My System SpecsSystem Spec

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