Windows 8 and 8.1 Forums

Please help me restore windows 7 after failed win8 reset

  1. #1

    Posts : 1
    Windows 8

    Please help me restore windows 7 after failed win8 reset

    Hi all,

    I'd be really grateful if someone could help out a bit of a novice here..I'd love to avoid having to shell out another £50 to a repair guy and am determined to fix this myself this time!!

    I have a Packard Bell laptop that came with Windows 7, which I then upgraded to Windows 8 as I was offered a discounted upgrade by MicroSoft about 2 years ago when W8 launched.

    My system seemed to be screwed recently so decided to store my important files and then opt for a full system re-set on windows 8. This got so far then failed after about 5 hours of processing.

    When I switch on my machine now, the only viable option is to reset my pc and it asks me for my windows installation or recovery media. (Hope the screenshot attachment shows this)

    Microsoft have been USELESS and cannot find any record of my paying for the windows 8 update so cant help me. All I have is the windows 7 product key on the bottom of my laptop. I do not have any CD back up discs etc.

    My question is : how can I re-install windows 7 using this product key from the screen shot below??
    Attached Thumbnails Attached Thumbnails 20141104_153234_resized.jpg  

      My System SpecsSystem Spec

  2. #2

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    If you did not create recovery media when you got the computer you may acquire them through Packard Bell;
    Packard Bell Recovery Media

    It would be useless to use their recovery partition as it probably is corrupted after the upgrade but if you wish to try, see here:
    Use Packard Bell Recovery Management to restore your system or create recovery media
      My System SpecsSystem Spec

Please help me restore windows 7 after failed win8 reset

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