Windows 8 and 8.1 Forums

Cannot recover Windows 8 on Gateway NE56R31u Laptop...

  1. #1

    Posts : 1
    Windows 8

    Cannot recover Windows 8 on Gateway NE56R31u Laptop...

    Bought laptop new with Windows 8. It crashed! Ordered System Restore and Recovery Discs from Acer.

    With System Disc, I get a black screen with a blue 4-pane window then little dots going in circles below it. Then...

    Restore Fail:
    This recover system can only be used on "UEFI" mode. Please press "OK" to restart the system immediately.

    I restarted and changed it to UEFI from Legacy with 1st (out of 3) Recovery Discs.

    I get the "Gateway" name, then Gateway Recovery Management screen to select my language.

    I then get options to a)Restore Operating System to Factory Defaults; b)Completely Restore Computer to Factory Defaults; c) Exit

    It has a list to the left...but I can't get past 1.
    1.Select Restore Type
    2.Check Password
    4.Restore Destination
    5.Restore Progress

    When I chose b) I got a pop up message. "Please boot this Recovery Drive using legacy BIOS mode." I took out the System Disc, changed the BIOS to legacy. I get a "Windows failed to start" black & white screen. Safe Mode, SM with Networking, SF with Command Prompt, Last Known Configuration, Start Windows Normally.

    It keeps flashing Gateway then goes back to this black & white screen. I cannot get anywhere! I'm traveling in circles here.

    When hitting the delete button to get to the Windows Boot Manager, I see that Windows Vista Home Premium (recovered) is listed.

    A bright blue screen with white lettering also flashes quickly and disappears. It happens too quickly to read.

    Hope this is enough information. Any advice would be appreciated! Thank you.

      My System SpecsSystem Spec

  2. #2

    Posts : 879
    Windows 10

    See the instructions at this link: link
      My System SpecsSystem Spec

  3. #3

    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1

    To clean install:
    1) Clean the HD Drive, using Step one in this tutorial:
    SSD / HDD : Optimize for Windows Reinstallation - Windows 7 Help Forums
    2a) Clean install with the OEM manufacturer's Recovery Disk.

    2b) Clean Install - Windows 8

    2c) UEFI (Unified Extensible Firmware Interface) - Install Windows 8 with

    Using Acer Recovery DVD:
    ICONIA W510,how to reinstall windows 8 with recove... - Acer Community
      My System SpecsSystem Spec

Cannot recover Windows 8 on Gateway NE56R31u Laptop...

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