I started this conversation in a tutorial thread but maybe I can get extra help in it's own.
I have a Asus k55a. Using Windows 8. I am planning on selling it online and just trying to reset it back to factory. I just need to wipe it clean in put a fresh install of win8. I wish it was that simple.
In the manual it says to hit f9. I do that and it takes me to the recovery partition, no problems getting to it. I also see the recovery partitions in the disk management when I'm logged into Windows.
Now here is are the problems...
When I hit refresh pc to an earlier point or whatever it starts then after a second I get the following error message.
- "The drive where Windows is installed on is locked. Unlock the drive and try again."
When I try the reset to factory I get the following error message.
- "Unable to reset your pc. a required drive partition is missing"
I would like to be clear I am not worried about losing anything, my goal is to wipe everything and put a clean install on so i can sell it.
I also have tried doing the sfc scan in command and it said that it did find errors but was NOT able to find them. Not sure if that has anything to do with it.
I have a Asus k55a. Using Windows 8. I am planning on selling it online and just trying to reset it back to factory. I just need to wipe it clean in put a fresh install of win8. I wish it was that simple.
In the manual it says to hit f9. I do that and it takes me to the recovery partition, no problems getting to it. I also see the recovery partitions in the disk management when I'm logged into Windows.
Now here is are the problems...
When I hit refresh pc to an earlier point or whatever it starts then after a second I get the following error message.
- "The drive where Windows is installed on is locked. Unlock the drive and try again."
When I try the reset to factory I get the following error message.
- "Unable to reset your pc. a required drive partition is missing"
I would like to be clear I am not worried about losing anything, my goal is to wipe everything and put a clean install on so i can sell it.
I also have tried doing the sfc scan in command and it said that it did find errors but was NOT able to find them. Not sure if that has anything to do with it.
My Computer
System One
-
- OS
- windows 8