My PC started off on Win 8 and I upgraded to Win 8.1 .
I want to do a completely fresh installation. I do not mind going back to Win 8 and redownloading Win 8.1 afterwards.
My problem is that when I go to PC Settings > "Remove everything and reinstall Windows", I get the error: "Insert media. Some files are missing. Your Windows installation or recovery media will provide these files."
I have a partition on my computer "HP_RECOVERY (F:)". It states 1.24 GB free of 10.6 GB. When I open it, it contains a folder called "Recovery" and "HP_WSD.dat" -- the .dat file is 1 KB. When I open the folder, it says that it is empty (hidden folders and files are set to be shown). If I look at the folder properties, it states that it contains 1 file, 2 folders. The size is 69 bytes.
I have not touched this recovery partition ever since I got this PC. I have, however, run a partition software before because I split my (C:) into (C: and D:). I do not know if this may have somehow corrupted my recovery partition.
What is the best way for me to quickly and cleanly format my PC without losing my registration key? I do not have a copy of Win 8 or Win 8.1 on a CD or USB.
I opened up cmd as admin and typed in "reagentc /info" and it output this:
Windows Recovery Environment (Windows RE) and system reset configuration
Windows RE status: Enabled
Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition3\Recove
Boot Configuration Data (BCD) identifier: 8fc8db37-7d80-11e3-91ec-faa553f3f5
Recovery image location:
Recovery image index: 0
Custom image location:
Custom image index: 0
REAGENTC.EXE: Operation Successful.