Windows 8.1 upgrade. blackscreen w/ pointer. safe mode too

tomween1

New Member
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I have read several (million :shock:) issues that seem to be of the same ilk. After windows 8.1 update (via windows store free upgrade) the system will go through its initializing sequence then go to a black screen w/ pointer.

I have this issue both in windows and safe mode. I have attempted to follow these steps and while I can try thses, non offer the ability to install anew driver. Here it stays.

I have read this is normally caused by a graphics driver issue. In several cases the thread was closed, as the user was able to resolve the issue... but left no conclusion. (Mind you, I did not see this here)

I read through this post, which gave me a newer driver then the ASUS site shows for my laptop, but overall it does not help with my issue.

Laptop is ASUS Q400a
Asus Q400A-BHI7N03 Specifications:

Display: 14″ LED-backlit TFT-LCD HD widescreen display (1366 x 768 resolution) Processor: 3rd Gen Intel Core i7-3632QM CPU, 6MB L3 cache, 2.2GHz processor speed, max. TurboBoost frequency 3.2GHz

Graphics: Intel HD 4000 integrated graphics

Memory: 8GB DDR3 1,600MHz RAM

Storage: 500GB SSD

Optical drive: DVD burner

Webcam: 1.0MP webcam

Audio: stereo speakers

Network: Wireless-N,

Gigabit Ethernet, no Bluetooth

Input: Backlit chiclet-style keyboard with numeric-pad, multitouch touchpad

Ports and Slots: 2 x USB 3.0 ports, 1 x USB 2.0 port, 1 x HDMI, media card reader Battery:


It would appear (now), during step 8 here, that the ASUS driver (
VGA_Intel_Win81_64_VER101810330802) should be updated for 8.1. This seems to have been the missed step. This doesn't seem to be mentioned anywhere. This is an observation is from self deduction.



So, How in Gods name, do I push/install the correct driver?
 
Last edited:

My Computer

System One

  • OS
    W7 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home build
    CPU
    AMD FX 6350 BE 3.9mhz
    Motherboard
    ASUS Sabertooth V2
    Memory
    Corsair Vengenance 16gb
    Graphics Card(s)
    GeForce GTX 770 4gb ram
    Hard Drives
    Many... 256 gb SSD main drive
    PSU
    Corsair 850
    Case
    CM
    Browser
    IE/Google
    Antivirus
    Norton 360
Does you system have alternate video outputs, or is there an option in the bios to change the video? I suppose you would need to be careful about changing the bios video output, unless you know it is incorrect.

It may not be the case in your situation, but I seem to remember if you can see the cursor on the black screen, the display output is going somewhere else.

I suppose the resolution may also be involved, but it looks like safe mode would account for that.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
@Saltgrass

Thank you sir. I tried the HDMI out port with no luck, however I did not attempt a video output change in the BIOS. I hadn't thought of that, nor do I remember seeing this option in the BIOS.

I am currently transferring all files I can to another drive, however, a clean install is truly the last step as my daughter has many files/videos/pictures which are crucial to her body of work. I do not want to foul up or miss something important.

"It may not be the case in your situation, but I seem to remember if you can see the cursor on the black screen, the display output is going somewhere else." ... and? lol

At some point, I was able to change the system resolution to 480, which I had read could help in bypassing the driver resolution override... This too did not help.
 

My Computer

System One

  • OS
    W7 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home build
    CPU
    AMD FX 6350 BE 3.9mhz
    Motherboard
    ASUS Sabertooth V2
    Memory
    Corsair Vengenance 16gb
    Graphics Card(s)
    GeForce GTX 770 4gb ram
    Hard Drives
    Many... 256 gb SSD main drive
    PSU
    Corsair 850
    Case
    CM
    Browser
    IE/Google
    Antivirus
    Norton 360
Resolved w/ a re-install of win 8. Updated to 8.1.

Between 8 and 8.1, I turned off auto updates for everything but Microsoft.

No reoccurring issue.
 

My Computer

System One

  • OS
    W7 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home build
    CPU
    AMD FX 6350 BE 3.9mhz
    Motherboard
    ASUS Sabertooth V2
    Memory
    Corsair Vengenance 16gb
    Graphics Card(s)
    GeForce GTX 770 4gb ram
    Hard Drives
    Many... 256 gb SSD main drive
    PSU
    Corsair 850
    Case
    CM
    Browser
    IE/Google
    Antivirus
    Norton 360
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