Windows 8 and 8.1 Forums

Windows 8.1 upgrade. blackscreen w/ pointer. safe mode too

  1. #1

    Posts : 10
    W7 64

    Windows 8.1 upgrade. blackscreen w/ pointer. safe mode too

    I have read several (million ) issues that seem to be of the same ilk. After windows 8.1 update (via windows store free upgrade) the system will go through its initializing sequence then go to a black screen w/ pointer.

    I have this issue both in windows and safe mode. I have attempted to follow these steps and while I can try thses, non offer the ability to install anew driver. Here it stays.

    I have read this is normally caused by a graphics driver issue. In several cases the thread was closed, as the user was able to resolve the issue... but left no conclusion. (Mind you, I did not see this here)

    I read through this post, which gave me a newer driver then the ASUS site shows for my laptop, but overall it does not help with my issue.

    Laptop is ASUS Q400a
    Asus Q400A-BHI7N03 Specifications:

    Display: 14″ LED-backlit TFT-LCD HD widescreen display (1366 x 768 resolution) Processor: 3rd Gen Intel Core i7-3632QM CPU, 6MB L3 cache, 2.2GHz processor speed, max. TurboBoost frequency 3.2GHz

    Graphics: Intel HD 4000 integrated graphics

    Memory: 8GB DDR3 1,600MHz RAM

    Storage: 500GB SSD

    Optical drive: DVD burner

    Webcam: 1.0MP webcam

    Audio: stereo speakers

    Network: Wireless-N,

    Gigabit Ethernet, no Bluetooth

    Input: Backlit chiclet-style keyboard with numeric-pad, multitouch touchpad

    Ports and Slots: 2 x USB 3.0 ports, 1 x USB 2.0 port, 1 x HDMI, media card reader Battery:

    It would appear (now), during step 8 here, that the ASUS driver (
    VGA_Intel_Win81_64_VER101810330802) should be updated for 8.1. This seems to have been the missed step. This doesn't seem to be mentioned anywhere. This is an observation is from self deduction.

    So, How in Gods name, do I push/install the correct driver?
    Last edited by tomween1; 08 Aug 2014 at 10:48.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,121
    Windows 8.1 x64

    Does you system have alternate video outputs, or is there an option in the bios to change the video? I suppose you would need to be careful about changing the bios video output, unless you know it is incorrect.

    It may not be the case in your situation, but I seem to remember if you can see the cursor on the black screen, the display output is going somewhere else.

    I suppose the resolution may also be involved, but it looks like safe mode would account for that.
      My System SpecsSystem Spec

  3. #3

    Posts : 10
    W7 64


    Thank you sir. I tried the HDMI out port with no luck, however I did not attempt a video output change in the BIOS. I hadn't thought of that, nor do I remember seeing this option in the BIOS.

    I am currently transferring all files I can to another drive, however, a clean install is truly the last step as my daughter has many files/videos/pictures which are crucial to her body of work. I do not want to foul up or miss something important.

    "It may not be the case in your situation, but I seem to remember if you can see the cursor on the black screen, the display output is going somewhere else." ... and? lol

    At some point, I was able to change the system resolution to 480, which I had read could help in bypassing the driver resolution override... This too did not help.
      My System SpecsSystem Spec

  4. #4

    Posts : 10
    W7 64

    Resolved w/ a re-install of win 8. Updated to 8.1.

    Between 8 and 8.1, I turned off auto updates for everything but Microsoft.

    No reoccurring issue.
      My System SpecsSystem Spec

Windows 8.1 upgrade. blackscreen w/ pointer. safe mode too

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