Solved Preinstalled Windows 8.1 but installed windows 8

ravitejabhukya

New Member
Messages
59
Location
Hyderabad
hello guys,

iam facing few problems with my lappy LENOVO G50-70 from few days,
so i reached lenovo service center guys ( i did not take any backup , so i have asked them for recoverable disks )
these guys got me a recoverable disks but the 3rd disk which is win8.1 did not worked and these guys installed windows 8 instead of 8.1 and now it is asking for a product key :cry:,
is there any way i can get back to win 8.1 with my product key :cry:
can i download win 8.1 iso file and install it?
will it detect the product key automatically?

thanks in advance
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G50-70
A bit confused. Are you saying it should have a 8.1 key burned to the BIOS or 8? Sounds like you're trying to install 8.1 but the key is 8.

Did you upgrade to 8.1 from 8?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Looks like that lappy does have 8.1 key... the 3rd disk is probably update 1.. what errors does that disk give when trying to upgrade?
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
A bit confused. Are you saying it should have a 8.1 key burned to the BIOS or 8? Sounds like you're trying to install 8.1 but the key is 8.

Did you upgrade to 8.1 from 8?
Hi popeye

thank you for replying
i have lenovo g50-70 it came with pre-installed win8.1
but windows crashed after waiting for almost 20days these service center guys phoned me back and said we have got recovery disks for your laptop.
then i went to their place,they tried to install with those recovery disks (3 sets of dvds)
but the 3rd dvd which is win 8.1 was showing some error and these guy took lenovo g505s 3rd disk which is windows 8 and continued the process, and i suddenly see that windows 8 is installed with no Metro Apps and it is asking for Product key.
Is there any way i can get back to win 8.1 since my lappy came with pre-installed it should have product key for win 8.1 ?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G50-70
Looks like that lappy does have 8.1 key... the 3rd disk is probably update 1.. what errors does that disk give when trying to upgrade?

Man, all these updates which are really almost upgrades are frying my brain. Upgrade 8 to 8.1, upgrade 8.1 to 8.1.1, upgrade 8.1.1 to 8.2...............:confused:
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I think your best bet is to contact Lenovo and explain to them exactly the problem. What OS was originally on the computer?

Edit: Ok I just read your responses to someone else while I was typing.

You need to call the service center and tell them that they installed Windows 8, but your laptop came with 8.1, so you therefore don't have a functioning key for 8. Did they enter your key during the process? Ask them how they expected the 8.1 key to work for a Windows 8 installation...

Is there a sticker on the bottom of your machine that has a key on it?
 

My Computer

System One

  • OS
    Win8 Pro
Looks like that lappy does have 8.1 key... the 3rd disk is probably update 1.. what errors does that disk give when trying to upgrade?

hi superfly

thanks for replying
i do not actually remember the correct error
but it was something like system drive IO error
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G50-70
Looks like that lappy does have 8.1 key... the 3rd disk is probably update 1.. what errors does that disk give when trying to upgrade?

Man, all these updates which are really almost upgrades are frying my brain. Upgrade 8 to 8.1, upgrade 8.1 to 8.1.1, upgrade 8.1.1 to 8.2...............:confused:

LOL:huh:.. yeah...
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
I think your best bet is to contact Lenovo and explain to them exactly the problem. What OS was originally on the computer?

Are you saying that you tried to recover the computer with recovery disks that had Windows 8.1 on them, but since the 3rd disk didn't work, they decided to install windows 8? How? Where did you get the copy of Windows 8? The key would've already automatically been included in the recovery image on those recovery disks. Is there a sticker on the back of your computer with a key? Or in your paperwork? What happened when you said the recovery didn't work?

Let me know

hi buddy

there were 3 sets of dvds

2 of them were lenovos product recovery and the other is core disk(which is OS dual layer dvd)
after installing those 2 product recovery disks it asked for core disk
but it gave some error and they took Lenovo G505S Core disk and installed it back :(
it said them it is win8 they said yes we will installed win8 and you can update it to win8.1 through online :cry:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G50-70
I think your best bet is to contact Lenovo and explain to them exactly the problem. What OS was originally on the computer?

Are you saying that you tried to recover the computer with recovery disks that had Windows 8.1 on them, but since the 3rd disk didn't work, they decided to install windows 8? How? Where did you get the copy of Windows 8? The key would've already automatically been included in the recovery image on those recovery disks. Is there a sticker on the back of your computer with a key? Or in your paperwork? What happened when you said the recovery didn't work?

Let me know

hi buddy

there were 3 sets of dvds

2 of them were lenovos product recovery and the other is core disk(which is OS dual layer dvd)
after installing those 2 product recovery disks it asked for core disk
but it gave some error and they took Lenovo G505S Core disk and installed it back :(
it said them it is win8 they said yes we will installed win8 and you can update it to win8.1 through online :cry:

See the edit to my post. What happens when you try to update? Do you have a sticker on the bottom of your computer?
 

My Computer

System One

  • OS
    Win8 Pro
Maybe try the disk again and post the error that you get... seems more hardware related if it's I/O?
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
See the edit to my post. What happens when you try to update? Do you have a sticker on the bottom of your computer?

There no such update in store :(
even i checked for them in windows automatic update i didnot find KB2919355
Yes it does have a windows sticker
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G50-70
Maybe try the disk again and post the error that you get... seems more hardware related if it's I/O?
Actually iam for india
and here we dont get recovery disks
these lenovo service center guys ordered from some other branch,they burned from original dvds and sent to these guys :(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G50-70
See the edit to my post. What happens when you try to update? Do you have a sticker on the bottom of your computer?

There no such update in store :(
even i checked for them in windows automatic update i didnot find KB2919355
Yes it does have a windows sticker

Download Windows 8.1 Update (KB2919355) from Official Microsoft Download Center


Make sure you read the install instructions, as there are some other updates you must apply before installing 8.1
 

My Computer

System One

  • OS
    Win8 Pro
Maybe try the disk again and post the error that you get... seems more hardware related if it's I/O?
Actually iam for india
and here we dont get recovery disks
these lenovo service center guys ordered from some other branch,they burned from original dvds and sent to these guys :(

Bad disk probably... gonna have to d/l the KB then..
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
See the edit to my post. What happens when you try to update? Do you have a sticker on the bottom of your computer?

There no such update in store :(
even i checked for them in windows automatic update i didnot find KB2919355
Yes it does have a windows sticker

Download Windows 8.1 Update (KB2919355) from Official Microsoft Download Center


Make sure you read the install instructions, as there are some other updates you must apply before installing 8.1
Thanks alot lastof :)
if i download and update it then the product key will be automatically applied to win 8.1 ?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G50-70
There no such update in store :(
even i checked for them in windows automatic update i didnot find KB2919355
Yes it does have a windows sticker

Download Windows 8.1 Update (KB2919355) from Official Microsoft Download Center


Make sure you read the install instructions, as there are some other updates you must apply before installing 8.1
Thanks alot lastof :)
if i download and update it then the product will be automatically applied to win 8.1 ?

These guys might know a little better than me - I'm not sure if it will pull the key that was entered in Windows 8 when 8 was installed, or if you have to enter it after updating. If you do, simply use the key from the bottom of your computer.
 

My Computer

System One

  • OS
    Win8 Pro
Probably no key on bottom, will have to use ShowKey to extract it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

iam not sure about this because i did not take any backup :(
and windows was crashed
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G50-70
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