Attempting to Restore Gateway NE56R31u with Factory disks

Chrisp1989

New Member
Messages
5
Hello everyone.

Long time viewer first time poster.

I'm having an issue with a Gateway NE56R31u.
The original hard drive has failed thus I am not able to utilize a restore partition.
And of course, my customer did not have restore disks made. Long story short,
I ordered the disks we needed from gateway and received them in and during the
process of trying to boot the disks. The recovery setup is telling me to restart the
computer and boot in 'Legacy Mode.' Which i thought was weird but i obliged. Unfortunately,
when i restarted again and attempted to re-run the recovery disks, the setup then told me
to restart in UEFI mode.

The setup keeps kicking me back and forth between the two never making any progress.
I'm stumped, i have no idea what to do from this point.

Your help is greatly appreciated.
Thanks,
Chris
 

My Computer

System One

  • OS
    Windows 8
Thank you for your reply.

I have tryed that. I can get it to boot into the recovery, however when i try to initiate the recovery process it prompts me to restart in UEFI mode. When I boot the recovery in UEFI mode it tells me to restart it once again, in
Legacy mode. It keep going back and forth like that no making any progress.

:/

Thanks,


Chris
 

My Computer

System One

  • OS
    Windows 8
May be someone here has a similar machine. Keep the thread alive, and someone could chime in.

Have you tried with regular install.iso, not the manufacturer supplied thing?
 

My Computer

System One

  • OS
    7/8/ubuntu/Linux Deepin
    Computer type
    PC/Desktop
Contact Gateway via Live Chat. They should be able to tell you how to use the Recovery Discs you purchased.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Thank you all for your replies.
When i get to the shop tomorrow I will try
suggestions that have been mentioned.

Where can i download a ISO of windows 8 64-bit?
And will it activate properly if it works?

@Ztrucker - For whatever reason, that hasn't crossed my mind. Thank you for that suggestion.
 

My Computer

System One

  • OS
    Windows 8
If you have a retail key, you can download it from here. Upgrade Windows with only a product key - Windows Help

http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

http://www.eightforums.com/installation-setup/41304-upgrade-key-full-dvd-will-work-2.html#post346047


If you don't have a retail key, then it seems a lot of people have been grabbing it from around the net.

It will probably pick up the key from the firmware. If not, you can find it yourself and enter it.
 

My Computer

System One

  • OS
    7/8/ubuntu/Linux Deepin
    Computer type
    PC/Desktop
This vbs script will show your installed & OEM keys.
Hope it helps---

View attachment ShowKey v1.3.vbs

screenshot_100.jpg

I have a set of recovery disks I bought from Gateway.
5 disks.

System disk.---1 of one
Language disk---1 of 1
Recovery disk--- 1 of 3
Recovery disk---2 of 3
Recovery disk--- 3 of 3

I just started with disk #1 & followed the prompts for the rest of the procedure.
No problems.

You didn't try to format or repartition your computer ?
None of that is necessary for the disks to work.

edit--- It takes 2 or 3 minutes after inserting the System disk for anything to happen. Wait for it.

edit #2--- If it helps, after restoring to factory settings, I upgraded to 8 Pro with my ProPack key & upgraded to 8.1 Pro from the Store for free.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
@David Bailey

Do i need to have an OS installed to use the show key software or is it bootable?

As of right now i dont have an OS on it.
-Also
The arrangement of disks you have is the same i have. However, it will not let me boot off any but the 'System' Disks to start the install. If i try to use any other disks it just says ' No Bootable Media Found'.
 

My Computer

System One

  • OS
    Windows 8
Alright so i seem to have found a solution to my problem.
It was simply the partition that was on the drive.

Just to clarify for folks reading this post in the future-
My Original issue was the Gateway Recovery was prompting me
to switch between Legacy and UEFI mode before the setup would
continue.

What i did to resolve this was completely delete the partition with
Parted Magic, and restarted the Gateway Recovery session in UEFI
mode and voila, its currently going through the setup and seems
to be working flawlessly.

Re-Cap
-Delete ALL Partitions on the HDD with a partitioning tool.
-Boot recovery 'System Disk' in UEFI mode
-Learn to love windows 8.

Thank you all for your help.
-Chris

#edit - I forgot to put the link to the solution.
Recovery prompts to switch between Legacy and UEFI mode

Thats where i found it.
Thanks again!
 

My Computer

System One

  • OS
    Windows 8
It works fine for me and Gateway people couldn't even help me I guess it's all about money to them.
Thanks for light!

Alright so i seem to have found a solution to my problem.
It was simply the partition that was on the drive.

Just to clarify for folks reading this post in the future-
My Original issue was the Gateway Recovery was prompting me
to switch between Legacy and UEFI mode before the setup would
continue.

What i did to resolve this was completely delete the partition with
Parted Magic, and restarted the Gateway Recovery session in UEFI
mode and voila, its currently going through the setup and seems
to be working flawlessly.

Re-Cap
-Delete ALL Partitions on the HDD with a partitioning tool.
-Boot recovery 'System Disk' in UEFI mode
-Learn to love windows 8.

Thank you all for your help.
-Chris

#edit - I forgot to put the link to the solution.
Recovery prompts to switch between Legacy and UEFI mode

Thats where i found it.
Thanks again!
 

My Computer

System One

  • OS
    8.1
Here's the quickest way I got my restore CD to work, I booted the system with the Windows 8 CD and I deleted all the partitions on the HDD then the drive came up to its one original size then I turned off the system without formatting or anything else then I booted back again with the Gateway System Disc and it worked.

Hope this help somebody else!
 

My Computer

System One

  • OS
    8.1
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