Windows 8 Installer "We can't connect at the moment"

ThatDuck

New Member
Messages
7
After entering a valid retail key into the installer located here I get the following error:

avcf.png

I have tried running the installer on another computer with the same results. I have also tried the netsh command and deleting the Panther folder. The problem arised after doing the trick to download 8.1 with a 8 product key and cancelling the 8.1 installer. It was working yesterday and this morning.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g6 1202sa
    CPU
    AMD A4-3300M
    Motherboard
    HP 3566
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 6480G
    Screen Resolution
    1366x768
    Mouse
    Logitech M325
    Browser
    Chrome
    Antivirus
    Avast! Free
I can't download the OS though. I enter my key, and then it says "We can't connect"
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g6 1202sa
    CPU
    AMD A4-3300M
    Motherboard
    HP 3566
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 6480G
    Screen Resolution
    1366x768
    Mouse
    Logitech M325
    Browser
    Chrome
    Antivirus
    Avast! Free
Check the part about deleting the WebSetup folder and the hidden ESD folder;
or your key is now blocked! :(
 

My Computers

System One System Two

  • OS
    Windows 7 Home Premium
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion
  • PC2
    Tablet - Windows 10 Home
I have deleted the ESD folder and the WebSetup folder. The installer says the key is fine though.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g6 1202sa
    CPU
    AMD A4-3300M
    Motherboard
    HP 3566
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 6480G
    Screen Resolution
    1366x768
    Mouse
    Logitech M325
    Browser
    Chrome
    Antivirus
    Avast! Free
So if my key is blocked, what should I do?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g6 1202sa
    CPU
    AMD A4-3300M
    Motherboard
    HP 3566
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 6480G
    Screen Resolution
    1366x768
    Mouse
    Logitech M325
    Browser
    Chrome
    Antivirus
    Avast! Free
Use a Windows 8 Pro key from a trusted friend is one option you could try.
 

My Computers

System One System Two

  • OS
    Windows 7 Home Premium
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion
  • PC2
    Tablet - Windows 10 Home
Do they have unlimited licenses? And how do I get my key unblocked? I don't know how it got blocked, maybe I entered it too much
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g6 1202sa
    CPU
    AMD A4-3300M
    Motherboard
    HP 3566
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 6480G
    Screen Resolution
    1366x768
    Mouse
    Logitech M325
    Browser
    Chrome
    Antivirus
    Avast! Free
I don't know what to do now
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g6 1202sa
    CPU
    AMD A4-3300M
    Motherboard
    HP 3566
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 6480G
    Screen Resolution
    1366x768
    Mouse
    Logitech M325
    Browser
    Chrome
    Antivirus
    Avast! Free
license attempts

Hi Duck,
I believe MS in their wisdom decided that there is a maximum number of attempts for installation of a specific key per computer i suspect youll have to phone them to activate your comp again.

Roy
 

My Computer

System One

  • OS
    8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    x55a asus
    Antivirus
    bitdefender
    Other Info
    this laptop was/is still posted on asus website as W7
I've seen other forum members report the same problem. It appears Microsoft will block a key if it is used repetitively. That's how it seems anyway. How many times before its blocked is any bodies guess. I do believe the original intent was for you to do the one download and then burn a DVD. It's also been reported that you can no longer download the 8.1 files with an 8.0 product key. Microsoft blocked that trick download.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
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