Can't update to Windows 8.1

diddlyidi

New Member
Messages
5
I have been trying to update to windows 8.1 but keep failing.
It tells me that I need to install the latest updates however I can't seem to do this.
These are the updates required
Capture.PNG
Can anybody help
 

My Computer

System One

  • OS
    Windows 8
your question is not clear.
are you trying to upgrade to windows 8.1
this way you cannot do it
open store there you can see upgrade to windows 8.1
back up all your data before commiting.
 

My Computer

System One

  • OS
    windows 8 and 7
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba satellite c855d s3252
    CPU
    amd64
    Motherboard
    toshiba
    Memory
    4 Gb
    Graphics Card(s)
    built in amd64/ati
    Browser
    ie10,opera
    Antivirus
    microsoft essentials
your question is not clear.
are you trying to upgrade to windows 8.1
this way you cannot do it
open store there you can see upgrade to windows 8.1
back up all your data before commiting.

I go to store and when I try to upgrade I get this message every time, despite doing windows update
Capture1.PNG
 

My Computer

System One

  • OS
    Windows 8
Hello Diddlyidi,

Just to clarify. Do you have all your Windows Updates installed? Specifically, the required KB2871389 and KB2917499 updates.

http://www.eightforums.com/tutorials/25343-windows-update-check-install-windows-8-a.html

Windows Update - View Update History Details - Windows 7 Help Forums


See if OPTION ONE in the tutorial below may be able to help. Be sure to read all the notes and such in it to further help.

http://www.eightforums.com/tutorials/32995-windows-8-1-update-windows-8-a.html

Hope this helps for now, :)
Shawn
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Nope still can't do it. When I try to install the 2 updates that it tells me I need it keeps failing.
Is it worth all the worry, does Window 8.1 have many new features?

Hello Diddlyidi,

Just to clarify. Do you have all your Windows Updates installed? Specifically, the required KB2871389 and KB2917499 updates.

http://www.eightforums.com/tutorials/25343-windows-update-check-install-windows-8-a.html

Windows Update - View Update History Details - Windows 7 Help Forums


See if OPTION ONE in the tutorial below may be able to help. Be sure to read all the notes and such in it to further help.

http://www.eightforums.com/tutorials/32995-windows-8-1-update-windows-8-a.html

Hope this helps for now, :)
Shawn
 

My Computer

System One

  • OS
    Windows 8
What error message are you getting when you try to install the updates in Windows Updates?
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
This is what happens
UpdateI.PNG

update 1.PNG

update 2.PNG

I restart PC and check to see if they have been installed and they haven't. I disabled my anti virus software and the updates still didn't install
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
I followed your instructions
Using the .bat file didn't resolve the problem so used the Microsoft Fis tool and this is the result
troubleshooting.PNG
 

My Computer

System One

  • OS
    Windows 8
What AV program do you have installed. As a test, uninstall it, then see if you are able to install the Windows Updates.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
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