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Hello, I have a HP Envy x2, which I purchased refurbished with Windows 8 pre-installed. After I upgraded to Windows 8.1, I starter to notice many problems such as; the tablet wouldn't start all the time, the secure boot was disabled (but I fixed that), the app store doesn't work all the time, and Windows Update can't check for updates. The HP did not come with a recovery thumb drive or DVD. And I need "recovery media" to be able to refresh/reset my PC. I have tried multiple times to create a recovery drive, but my "Key" for Windows 8.1 is not valid and I do not know where my Windows 8 "Key" is. (By the way, I really don't know very much about Windows at all. Windows 8 is my first version of Windows.)
Any help will be greatly appreciated.
Any help will be greatly appreciated.
My Computer
System One
-
- OS
- Windows 10 Pro 64-bit
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Self-built/ Custom
- CPU
- AMD FX-6300
- Motherboard
- MSI 970A-G43
- Memory
- Crucial Ballistix Sport 8GB
- Graphics Card(s)
- Asus GTX 750 ti
- Monitor(s) Displays
- HP w2207h
- Screen Resolution
- 1680x1050
- Hard Drives
- Seagate 1TB 3.5" 7200 Hybrid Internal Hard Drive
Crucial M500 240GB 2.5-inch Internal SSD
- PSU
- EVGA 500 Watt 80+ Certified ATX Power Supply
- Case
- Fractal Design Define R4
- Cooling
- Corsair Hydro Series H55 Quiet Edition Liquid CPU Cooler
- Keyboard
- CM Storm Devastator - Red
- Mouse
- Logitech Wireless Performance Mouse MX
- Internet Speed
- Really fast.
- Browser
- Firefox
- Antivirus
- AVG
- Other Info
- Logitech G230 Headset