Windows 8 and 8.1 Forums

Dell restore and recovery problem

  1. #1

    Posts : 1
    Windows 8

    Dell restore and recovery problem

    Hi guys,

    I am trying to restore my friend's Dell Inspiron computer. It came preinstalled with Windows 8. The system is so corrupted that the only way to make it work again is to do a clean install. It has loads of malware, viruses, pop ups. I can't even install or uninstall a program.

    I've tried using the dell restore and recovery program to no aval, doesn't even launch, same with Windows own recovery option.

    I've called Dell and spoke to them about the issue. They told me I have no software warranty and that to speak to them will be a charge. So I requested a recovery disk from them to which they sent me a usb.

    So, I booted with the usb and Dell Recovery & Restore screen appears.
    It successfully analyzes the drives. "The Dell Recovery Solution did not find any issues on your PC that we can repair. Please click on Continue to reinstall your OS"

    Initialize Backup and Migration process starts...
    After this is when my problem starts. I get an error message saying " Deploy_JukeBox.exe - Application Error-- The instruction at 0x400fe62d referenced memory at 0x000000000. The memory could not be written. Click on OK to terminate the program."

    I am confused as to what this issue is. Can it be that the USB that I was provided with Dell is just a recovery boot up and that I need a healthy partition for it to restore? So, if i have a corrupt hard drive in which the recovery partition is messed up then does it mean I can't use this method? I've heard that the cd-key is embedded into the BIOS chip and a simple windows 8 clean install from a disc should be no problem at all. The problem is where can I get a copy of windows 8 install disc? I've spoken to Dell and they can't provide me with it and gave me the USB. I've spoken to Microsoft and they want me to pay $120 for the disc. Upon purchasing my Dell, don't I own the cd-key? If so, why do I have to pay just to get it installed again?

    Thank you

      My System SpecsSystem Spec

  2. #2

    Posts : 879
    Windows 10

    Quote Originally Posted by gooseman View Post
    Upon purchasing my Dell, don't I own the cd-key? If so, why do I have to pay just to get it installed again?
    Where do I find the Windows 8 product key when it was preinstalled on - Microsoft Community

    If you cannot find a proper copy of Windows 8 from Toshiba, a friend, or a friendly computer shop, you may want to go to a "torrent" site and download one of the many copies they offer for free. While it may seem illegal obtaining a copy this way, it is not. The only illegality of doing this would be to download and then find a way to activate the copy using a key that you did not purchase. When you purchased your laptop, you purchased the key that is hidden in the BIOS.
    How to clean install Windows 8.1 if you have OEM computer with UEFI firmware (BIOS) embedded Windows 8 product key?
    Last edited by genet; 11 Apr 2014 at 07:47.
      My System SpecsSystem Spec

  3. #3

    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1

    How to order Microsoft official Dell OEM manufacturer's Recovery Disks.
    Cost about $5.

    Oh well back to this one.
    Product Selection | Dell US
    Make a account.
    For US and CA Only
    Last edited by theog; 26 Feb 2014 at 13:07.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,357
    7/8/ubuntu/Linux Deepin

    Theo, the link would be useful - but it is a bad request. Have you got one that works?

    Otherwise, it seems many are getting isos from the net.
      My System SpecsSystem Spec

  5. #5

    You should be able to restore from the Recovery partition on the hard drive. Dell normally does this by pressing F11 or Ctrl+F11 during boot,as soon as you see the Dell logo.

    To make sure, please post the full model number of the computer and we can look at the Users guide to see what it says.
      My System SpecsSystem Spec

  6. #6

    Posts : 4,515
    Vista and Win7

    Try a refresh: Refresh Windows 8
      My System SpecsSystem Spec

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