Hi guys,
I am trying to restore my friend's Dell Inspiron computer. It came preinstalled with Windows 8. The system is so corrupted that the only way to make it work again is to do a clean install. It has loads of malware, viruses, pop ups. I can't even install or uninstall a program.
I've tried using the dell restore and recovery program to no aval, doesn't even launch, same with Windows own recovery option.
I've called Dell and spoke to them about the issue. They told me I have no software warranty and that to speak to them will be a charge. So I requested a recovery disk from them to which they sent me a usb.
So, I booted with the usb and Dell Recovery & Restore screen appears.
It successfully analyzes the drives. "The Dell Recovery Solution did not find any issues on your PC that we can repair. Please click on Continue to reinstall your OS"
Initialize Backup and Migration process starts...
After this is when my problem starts. I get an error message saying " Deploy_JukeBox.exe - Application Error-- The instruction at 0x400fe62d referenced memory at 0x000000000. The memory could not be written. Click on OK to terminate the program."
I am confused as to what this issue is. Can it be that the USB that I was provided with Dell is just a recovery boot up and that I need a healthy partition for it to restore? So, if i have a corrupt hard drive in which the recovery partition is messed up then does it mean I can't use this method? I've heard that the cd-key is embedded into the BIOS chip and a simple windows 8 clean install from a disc should be no problem at all. The problem is where can I get a copy of windows 8 install disc? I've spoken to Dell and they can't provide me with it and gave me the USB. I've spoken to Microsoft and they want me to pay $120 for the disc. Upon purchasing my Dell, don't I own the cd-key? If so, why do I have to pay just to get it installed again?
Thank you
I am trying to restore my friend's Dell Inspiron computer. It came preinstalled with Windows 8. The system is so corrupted that the only way to make it work again is to do a clean install. It has loads of malware, viruses, pop ups. I can't even install or uninstall a program.
I've tried using the dell restore and recovery program to no aval, doesn't even launch, same with Windows own recovery option.
I've called Dell and spoke to them about the issue. They told me I have no software warranty and that to speak to them will be a charge. So I requested a recovery disk from them to which they sent me a usb.
So, I booted with the usb and Dell Recovery & Restore screen appears.
It successfully analyzes the drives. "The Dell Recovery Solution did not find any issues on your PC that we can repair. Please click on Continue to reinstall your OS"
Initialize Backup and Migration process starts...
After this is when my problem starts. I get an error message saying " Deploy_JukeBox.exe - Application Error-- The instruction at 0x400fe62d referenced memory at 0x000000000. The memory could not be written. Click on OK to terminate the program."
I am confused as to what this issue is. Can it be that the USB that I was provided with Dell is just a recovery boot up and that I need a healthy partition for it to restore? So, if i have a corrupt hard drive in which the recovery partition is messed up then does it mean I can't use this method? I've heard that the cd-key is embedded into the BIOS chip and a simple windows 8 clean install from a disc should be no problem at all. The problem is where can I get a copy of windows 8 install disc? I've spoken to Dell and they can't provide me with it and gave me the USB. I've spoken to Microsoft and they want me to pay $120 for the disc. Upon purchasing my Dell, don't I own the cd-key? If so, why do I have to pay just to get it installed again?
Thank you
My Computer
System One
-
- OS
- Windows 8