Windows 8 Install, "Can't Find Media Driver"...

Weezer1982

New Member
Messages
1
My computer crashed(?) and wouldn't go past the setup utility screen. I finally got my Windows 8 installation disc, now my computer is telling my it can't find a media driver. I need my laptop for school, so it's kind of important to get this problem fixed ASAP!! I'm not too computer savvy, so any help would be appreciated.
 

My Computer

System One

  • OS
    windows8
From Microsoft support:"A required CD/DVD drive device driver is missing" or "A media driver your computer needs is missing" error message when you install Windows


Article ID: 2755139
20x20_grey_minus.png
Symptoms
When you try to install Windows on a computer by using a Windows installation DVD or ISO file, you receive one of the following error messages.

Note This issue occurs when you try to install Windows 7, Windows Server 2008 R2, Windows 8, or Windows Server 2012.

Windows 7 or Windows Server 2008 R2

Load Driver

A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.

Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step




Windows 8 or Windows Server 2012

Load Driver

A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now.

Note: If the installation media for Windows in the DVD drive or on a USB drive, you can safely remove it for this step.


Back to the top | Give Feedback
20x20_grey_minus.png
Cause
This issue occurs for one of the following reasons:
  • The installation DVD is removed during the setup process.
  • A low-quality DVD was used to create the installation DVD.
  • The speed at which the installation DVD was burned was too fast.
  • The DVD drive cannot read the media.
  • The ISO file is corrupted.
Back to the top | Give Feedback
20x20_grey_minus.png
Resolution
To resolve this issue, use one of the following methods, as appropriate for your situation:
To troubleshoot this issue, use one of the following methods, as appropriate for your situation:
  • Run the DVD on a different computer to determine whether the DVD works correctly.
  • Test your DVD drive by using an official Windows installation DVD.
  • Attach the ISO file to a virtual machine to check whether it is corrupted.

 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Back
Top