Windows 8 and 8.1 Forums


Windows 8.1 update not showing in store?!

  1. #11



    Posts : 2,191
    Windows 8.1


    there is nothing like that in win 8 store... u saw my 1st screenshot,right?
    Maybe you have to move your cursor around for those navigation arrows to appear but they should show up. Try hovering right over the top and bottom of the 1st selection shown.

      My System SpecsSystem Spec

  2. #12



    Posts : 2,191
    Windows 8.1


    @DavidY That is a great suggestion! I tried it in IE11 and it gave me the option to download the update even though I don't need it.

    @OP Try DavidYs suggestion using IE, you know how finnicky MS can be.
      My System SpecsSystem Spec

  3. #13


    Posts : 8
    Windows 8 Pro


    tried hovering everywhere.. still nothing
    same result in ie [10].
      My System SpecsSystem Spec


  4. #14



    Posts : 2,191
    Windows 8.1


    Try clearing your Store cache, reboot, and retest:

    Store Cache - Clear in Windows 8
      My System SpecsSystem Spec

  5. #15


    Posts : 8
    Windows 8 Pro


    not working my2cents...
    what is the problem with my laptop..
      My System SpecsSystem Spec

  6. #16



    Posts : 2,191
    Windows 8.1


    what is the problem with my laptop.
    Not sue at this point but you obviously "look" eligible for the upgrade, and there have been many appropriate suggestions, so I can only guess there are probably two issues left to explore:

    1. Maybe there is something in your configuration that is denying the ability to upgrade so how about supplying your system specs so we can have a detailed peek. Note that I seriously doubt this is the issue but we need to cover all bases here. However, normally any hardware issues are discovered ONLY after the upgarde is available and the process has been started.

    2. I hate to think that this might be an issue but maybe you are not considered eligible because you (somehow) have your installation registered on more than one PC. Any chance that you (or someone else) used your installation disc elsewhere? Please understand that I have no idea whether or not this assumption may apply because it seems like you installation came pre-installed on your laptop but I just have to ask if there could possibly be an authentication issue here?
      My System SpecsSystem Spec

  7. #17


    Posts : 8
    Windows 8 Pro


    i dunno...
      My System SpecsSystem Spec

  8. #18



    Posts : 2,191
    Windows 8.1


    God luck... I'm out of ideas then. And sorry none of our suggestions worked for you.
      My System SpecsSystem Spec

  9. #19


    Posts : 2
    Win 8.1


    Hi everybody,

    I've joined to share my workaround to installing 8.1 Final on top of the Preview if the Microsoft Store doesn't show the update as available.

    My friend installed 8.1 preview on top of Windows 8 via the Store a while back and was running into the same issue where the Final of 8.1 wasn't showing on the store, it just reverted to the Home page (with facebook showing as a featured app). So We used the following link.. Write it in the address field in your Browser.

    Update from Windows 8.1 Preview to Windows 8.1 - Microsoft Windows Help

    Once you've hit the link, look for the following section, and click on the text in Bold (won't be in bold when the link opens) :


    • Download Windows 8.1 from the Windows Store.
      (You can also enter ms-windows-store:WindowsUpgrade into the address bar of your browser to reach the download page.)
    This should Open up the 8.1 Download page. If not, read ahead..

    Originally this produced a blank page with a spinning loading icon. So I opened Task manager, ended the "store" process, reopened the Link above to find the update was now available.

    RT versions of 8.1 have been removed temporarily due to a a problem with removable storage, but this workaround works fine with Windows 8.1 Pro Preview (ie - Pc/laptop).


    Give it a shot.
      My System SpecsSystem Spec

  10. #20


    India
    Posts : 172
    Windows 8.1 Pro Update 1


    what worked for me was manually uninstalling the KB 2871389 update and downloading and installing it again from Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT
      My System SpecsSystem Spec

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Windows 8.1 update not showing in store?!

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