Solved new motherboard - windows 8 resets randomly

ascomputers

New Member
Messages
14
hello,

some advice/help please.

client with advent DT2412 failed motherboard. old motherboard MSI B75M A-P45 (discontinued). replaced with Gigabyte GA-B75M-D3H Socket 1155 M-ATX Motherboard.

client confirms no backup and insisting that I we try not to lose data.
Managed to get the desktop up and running as same chipset on new mobo.
client now complaining that computer drops out randomly.
I've asked the client to back up there data and stated that we will have to complete a fresh re-install due to possible driver issues.

question. If we run the factory reset disks from advent will it not load the same chipset and drivers for the MSI? thus causing it to drop out again?

if i install a fresh copy of windows 8 where do i get the product key from?

the joys of working with prebuilds from currys/pc world. :(

many thanks in advance for the comments/help.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
You can try:
  1. Uninstall any unused drivers that were left from the old MB by create a system environment: devmgr_show_nonpresent_devices and set to value 1. Open Device Manager ->View->Show hidden Devices then
    go thru the list and uninstall any unused (greyed out) drivers
  2. Update the chipset drivers to the latest: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
  3. Update the BIOS
  4. Use CCleaner to clean up junks from the registry
  5. Open Task Manager and click on Startup tab. Disable any non Microsoft items for now.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
hi topgundcp.

followed your instructions and the computer dropped out after running index experience.

will have another look and get back to you.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
update.

completed all tasks requested by topgundcp.
ran windows experience index. updated figures shown no shut down issues.
ran PCMark7 - computer dropped out.
installed fresh copy of windows 8 (not using recovery disks but new OEM copy)
ran PCMark 7 - computer dropped out.

uninstalled GPU and currently running PCMark 7 again. will update you on any issues.

Just to say thanks for all your help so far. appreciate it. :D
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
Hi all,

just to close this case off.

Success with the PC Mark 7 test without the GPU installed.

faulty GPU
Faulty motherboard.

thanks :huh:
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
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