Windows 8 and 8.1 Forums

Can't Upgrade to WIn 8

  1. #11

    Posts : 9
    Win 7 Pro 64 bit

    Assuming this is the case, is there a Microsoft support line or official forum where I can find out the reason. I am willing to give an official person the two Product keys to figure out the reason. My current one has OEM in it and so I assume it is an OEM version (as I thought it was) and so, once again, going from an OEM Windows 7 Pro to a Retail Windows 8 Pro seems that like the most normal path but maybe I am missing something big here.

    I'm sure someone who has access to the definition of the Product keys could tell me what is wrong but I'm not sure where to even start.

      My System SpecsSystem Spec

  2. #12

    Posts : 21,859
    64-bit Windows 10

    The only thing I can think of is a difference with your OEM Windows 7 that is causing your to only be able to "Keep personal files" or "Keep nothing" when upgrading to Windows 8.

    However, with the issues you are having, I would recommend doing a clean install anyways to start fresh.

    Windows 8 Upgrade Paths

    Click image for larger version
      My System SpecsSystem Spec

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Can't Upgrade to WIn 8

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