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New ASUS laptop has no recovery disk utlity!

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  1. #1
    alphanumeric's Avatar



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    New ASUS laptop has no recovery disk utlity!


    I just purchased and received a new ASUS K75DE laptop. I decided to burn a set of factory recovery disks and low and behold there is no Recovery utility installed. It's not listed in the available downloads either. Not for Windows 8 64 bit. The included manual lists it and tells you how to use it but its MIA. Looks like the manual is written for Windows 7. I e-mailed ASUS and got a link for a download. What I got in that was a utility to shrink the recovery partition and instructions on how to make a Windows Recovery disk and make an image with the "Windows 7 File Recovery" utility in control panel. No explanation as to why you need to shrink the recovery partition either. There are two of those, one 600 MB and one 20 GB. I haven't run the shrink utility yet. I did create a recovery disk, it was about 16 GB. I also made an image of the EUFI partition and OS Partition. Pressing F9 during boot up is supposed to launch the recovery option but all that gets me is the Continue, Troubleshoot, and Turn off options. Troubleshoot just leads me to Advanced options > System Image > System Image Recovery. Which is the Windows System Image recovery utility. I do believe that these are the options you normally get when you press F8 during boot up in windows 8. Pressing F8 does nothing and Windows just bots up normally. I sent another e-mail to ASUS about this and I'm just waiting for a reply. Anybody else run into a similar problem or have any advice?


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    information   Information

    We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
    & made the Startup Repair CD.
    Recovery Drive - Create with USB Flash Drive in Windows 8
    System Repair Disc - Create in Windows 8





    You can use the ASUS version of
    Recovery Drive - Create with USB Flash Drive in Windows 8

    Click image for larger version
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    G75 Windows 8, AI Recovery Utlity, Intel 520 ssd

    Quote Originally Posted by thinkspring
    I just spoke with a polite & well-informed person at Asus tech support regarding how to create a disk image for my new g75 (which I purchased yesterday) that has Windows 8 on it.

    The answer was what I feared- currently there are no Asus-provided recovery tools to create a disk image for the G75VW with Windows 8. This was very surprising to me but right now this is the official word from Asus.
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    Did that already though Control Panel > Recovery > Create a Recovery drive. It was about 16 GB. I have yet to find the ASUS utility to create the factory recovery disk set.
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    Quote Originally Posted by theog View Post
    G75 Windows 8, AI Recovery Utlity, Intel 520 ssd

    Quote Originally Posted by thinkspring
    I just spoke with a polite & well-informed person at Asus tech support regarding how to create a disk image for my new g75 (which I purchased yesterday) that has Windows 8 on it.

    The answer was what I feared- currently there are no Asus-provided recovery tools to create a disk image for the G75VW with Windows 8. This was very surprising to me but right now this is the official word from Asus.
    I saw that and other similar messages in my own Google searches. My first reply from ASUS pretty well confirms that. The instructions I got for making a recovery image are basically what you posted above. What I want to know is how you do the factory restore from the hard drive without any disks. The manual says press F9 but that doesn't jive with what I get on screen when I do that. The instructions after that are useless. Hopefully I get some better info in their next reply.
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    Looking at the manual.

    Click image for larger version

    The srceenshot of the HDD is for Windows 7.

    You be able to Restore using the Recovery Partition, with RESET.
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    Yeah, the manual seems to be for Windows 7. Pressing F9 during boot up does not give the options listed in your screen shot. Right now the best I can do is restore the image I made of my current install. I haven't tried booting from the recovery drive I created yet. I may do that just to see what options come up. It's not that big a deal except I don't have a regular Windows 8 install disk. If I had that I could just do a clean install if windows gets messed up. I guess its time to try and hunt up a reliable source for a Windows 8 ISO file.
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    If I understand correctly, if you make a recovery flash drive with the check box checked, the recovery will include the OEM recovery/reinstall files from its OEM recovery partition, hence the 16 GB size.

    Have you tried booting to the recovery flash drive you made? If so, what happens?
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    I Just booted from it. After selecting Language and keyboard layout I got a menu with Continue, Use a Device, Troubleshoot and Turn Off. The Use a device option got me a "Use a USB drive, network connection or Windows Recovery DVD". If I go there it lists the USB drive I booted from. I'm sure it would list other devices if they were plugged in. That's as far as I was brave enough to go. There is a Sources folder with some install.swm files in it on the recovery drive. I probably could have gone one or two more steps and still backed out but didn't want to push my luck. The last e-mail I got from ASUS states that the utility they linked me to will also make a set of recovery disks. It would have been nice if the included instructions had mentioned that. I still don't know how you do a recovery without the disk set. The "Use a Device" menu option is missing from the F9 Boot Menu. The best I can do from there is Troubleshoot > Advanced Options > System Image > System Image Recovery and then it prompts me to "Chose an account". I stopped there. Once I get my hands on a Windows 8 DVD I'll just say to hell with it and clean install when the need arises. It just cheeses me off that something that should be so simple is turning into a pain in the butt.
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    alphanumeric's Avatar



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    Well, I just ran the AsFixWFR utility ASUS supplied and now my 600 MB Recovery partition is 495 MB and I have 105 MB unallocated. As near as I can tell that's all it did? Also since its a GPT disk Windows Disk Management can't do anything with it.
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