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- 10
Since I purchased the Win 8 Pro Upgrade online from Microsoft on Jan 20th, Ive been trying to get in to install. I have Windows 7 Ultimate on a HP laptop. I've had the Microsoft "live help agents" or whoever remotely access/control my pc 3 times already. I knew as much or more than 2 of them did, after several hours with each of them ultimately coming up with no solution and/or me having to end the remote session to go to work or to bed. The third agent was sincere in wanting to get this fixed for me, and she was much more knowledgeable about the everything involved. But once again, after almost 2 hours with her, we didn't get anything fixed and I had to go to work.
I'm almost ready to give up and get Microsoft to put the money back on my Visa...but I still have (some) hope! And after 20 yrs with Windows/Microsoft, this is my first bad experience. And it is BAD. But I really want Windows 8, and this site is the first one I've run across that gave me hope again!
HELP please. I'll be very thankful and appreciative. I've tried the steps below. (Now instead of Windows 8 install stopping at 36% everytime, it stops at 50% everytime).
"Uninstall any security software before attempting to upgrade.
Disable any encryption software you might have installed.
Disable/uninstall disk utility software such as DVD/CD burning utilities or third party defragment programs such as Perfect Disk.
Make sure your computer is updated (devices and applications).
Disconnect any external devices before installing.
Check your hard disk for any errors:
- Click Start
- Type: CMD
- Right click CMD then click Run as administrator
At the Command Prompt, type: chkdsk /r /f
Exit the command prompt.
When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
Another thing you can do is disable Start items:
Click Start
Type: MSCONFIG.
Hit Enter on your keyboard
On the General tab, click Selective Startup.
Under Selective Startup, click to clear the Load Startup Items check box.
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
Click OK.
When you are prompted, click Restart.
After the computer starts, check whether the problem is resolved.
Run the System File Checker utility.
SFC/Scannow checks your Windows installation for errors and corrects them. This will help with ensuring that a smooth upgrade occurs.
Click Start
Type: CMD, from the results, right click CMD
Click ‘Run as Administrator’
At the Command Prompt, type: sfc/scannow
This will check for any integrity violations
Restart your system"
Also- I have tried the install MANY times from each of the following: desktop, from bootable USB, and from CD I made from the ISO. Upgrade and Custom.
??
I'm almost ready to give up and get Microsoft to put the money back on my Visa...but I still have (some) hope! And after 20 yrs with Windows/Microsoft, this is my first bad experience. And it is BAD. But I really want Windows 8, and this site is the first one I've run across that gave me hope again!
HELP please. I'll be very thankful and appreciative. I've tried the steps below. (Now instead of Windows 8 install stopping at 36% everytime, it stops at 50% everytime).
"Uninstall any security software before attempting to upgrade.
Disable any encryption software you might have installed.
Disable/uninstall disk utility software such as DVD/CD burning utilities or third party defragment programs such as Perfect Disk.
Make sure your computer is updated (devices and applications).
Disconnect any external devices before installing.
Check your hard disk for any errors:
- Click Start
- Type: CMD
- Right click CMD then click Run as administrator
At the Command Prompt, type: chkdsk /r /f
Exit the command prompt.
When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
Another thing you can do is disable Start items:
Click Start
Type: MSCONFIG.
Hit Enter on your keyboard
On the General tab, click Selective Startup.
Under Selective Startup, click to clear the Load Startup Items check box.
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
Click OK.
When you are prompted, click Restart.
After the computer starts, check whether the problem is resolved.
Run the System File Checker utility.
SFC/Scannow checks your Windows installation for errors and corrects them. This will help with ensuring that a smooth upgrade occurs.
Click Start
Type: CMD, from the results, right click CMD
Click ‘Run as Administrator’
At the Command Prompt, type: sfc/scannow
This will check for any integrity violations
Restart your system"
Also- I have tried the install MANY times from each of the following: desktop, from bootable USB, and from CD I made from the ISO. Upgrade and Custom.
??
My Computer
System One
-
- OS
- windows 7 ultimate sp1