Envy x2 shipped with no OS - How to install?

jollygoon

New Member
Messages
9
Hi,

I live in Indonesia, and asked someone to get me the new HP Envy x2 tablet/laptop hybrid from Australia and bring it back here. I just received it last night and win 8 didn't come pre-installed. When I power on it says:

Boot device not found
Please install an operating system on your hard disk
Hard disk (3FO)
F2 System Diagnostics
For more information, please visit: www.hp.com\go\techcenter\startup

I'm not sure what to do, as I don't have an HP service centre anywhere near me. I'm downloading the win 8 x32 iso so I can make a bootable usb and try to install it from there, but does anyone know anything about the licensing?

As it's never had windows installed will it have the license baked in to the BIOS? I've read this thread about license keys on win 8 machines, but I'm not sure how that would apply to me.

I'm just really peeved off that I paid a lot of money for a computer and then have this happen.

Thanks.
 

My Computer

System One

  • OS
    windows 8
Welcome to EightForums.


I'm downloading the win 8 x32 iso
There are no legal downloads for the Windows 8 ISO.

Where do you buy your new HP Envy x2 from?
Can you post a web link.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
You need to use the HP Manufacturers Express Warranty (12 months), to return for replacement or repair.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
Here's a pic.
WP_000023.jpg
 

My Computer

System One

  • OS
    windows 8
Very nice indeed - I'd recommend reinstalling with the 32bit installation that should have shipped with that little gem, but getting the installation media can be a little tough. Your device should have shipped with something on the disk of course ;), but HP should provide reinstallation media on request. If you're still downloading media, be careful - there's no official ISO download for Windows 8 yet from legit sources, and some of the stuff I've seen downloaded has contained malware (not all, but some).

If someone you know has a 32bit Windows 8 (not pro or enterprise, just Windows 8) installation ISO or USB key with legit media, that would work.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
You need to use the HP Manufacturers Express Warranty (12 months), to return for replacement or repair.

Yeah, I thought I'd end up having to do something like that but as the computer's not out where I am (Indonesia) and it's silly to have to go to where it was bought (Australia) to get it replaced I was hoping that there could be another solution. I read in this thread that the license was baked into the BIOS so I thought that getting a bootable media might be a way to go about it.

I mean, I have paid for the license, right? It was included in the price of the computer.
 

My Computer

System One

  • OS
    windows 8
that the license was baked into the BIOS

You may find that there is no code in the BIOS.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
Very nice indeed - I'd recommend reinstalling with the 32bit installation that should have shipped with that little gem, but getting the installation media can be a little tough. Your device should have shipped with something on the disk of course ;), but HP should provide reinstallation media on request.

That's why I'm so frustrated. It didn't ship with any installation media, and now I'm have no idea what to do. I've got a copy of the 64 bit installer that I used for my desktop, and the only other person I know with win 8 has also got a 64 bit one. Aaarghhh!!! I've been trying to get the Indonesian HP service centre on the phone with no luck,yet. It's the 30th of December, they might actually be off.


If you're still downloading media, be careful - there's no official ISO download for Windows 8 yet from legit sources, and some of the stuff I've seen downloaded has contained malware (not all, but some).

If someone you know has a 32bit Windows 8 (not pro or enterprise, just Windows 8) installation ISO or USB key with legit media, that would work.

Yeah, that's why I'm asking around the internet. Though if the hash matches the one from:
MSDN Subscriber Downloads

Wouldn't that mean that it's legit? (the copy, I mean. Not the means by which I got it)
 

My Computer

System One

  • OS
    windows 8
that the license was baked into the BIOS

You may find that there is no code in the BIOS.

I know that's a possibility, if you were in my position what would you do? I can't go to Australia and get it replaced. I can't get to a HP service centre in Indonesia. I mean what else could I do but try? I've contacted HP support and they haven't been helpful. If I can't find a way to get something done all I'm left with is a thousand dollar paper weight.

I'm pretty desperate.
 

My Computer

System One

  • OS
    windows 8
I personally would return to Retailer or HP/Compaq.

I've contacted HP support and they haven't been helpful
What did they say?
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
The MSDN media should work, yes - if you have access to download the 32bit non-pro/non-enterprise version from MSDN or TechNet, it should work.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
But may be no code in the BIOS.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
I personally would return to Retailer or HP/Compaq.

I've contacted HP support and they haven't been helpful
What did they say?

Yes, I would do that as well. If I had the option to. They kept passing me off to different people. Basically they were going on about getting installation media.

The MSDN media should work, yes - if you have access to download the 32bit non-pro/non-enterprise version from MSDN or TechNet, it should work.

Well, hopefully I'll be able to get that. Though is it really possible to do so without having the s/n?
 

My Computer

System One

  • OS
    windows 8
Again, if your unit is legit (and it looks it), you don't need a serial number to install the version of Windows that (should have) shipped with the unit. It's part of the BIOS itself.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
Again, if your unit is legit (and it looks it), you don't need a serial number to install the version of Windows that (should have) shipped with the unit. It's part of the BIOS itself.

Alright, cool. I'll try it out and report back. Though, download speeds here are 50 kbps on a good day, so it might be a while. :D

Thanks a bunch internet stranger, I'm now a little less stressed and angry.
 
Last edited:

My Computer

System One

  • OS
    windows 8
Yes. I own a hp. While installing Windows 8. It won't ask for any product key. I just asks for activation after installation. The product key might be bundled with the system.

You said you purchased it now. So you need to get 64bit Windows installation image or DVD, and not 32bit.
Or Else you would get into trouble of hardware incompatibility, Like lesser RAM, Integrated graphics becomes non-responsive frequently. Because most HP notebooks come with uEFI and Secureboot feature to support windows 8 64bit (x64) only.

Distributing Windows 8 image is illegal and also downloading it from sources other than Microsoft is illegal too.
Get Windows 8 setup App from Microsoft.
Buy Product Key or get it from HP Support for your device. then download ISO.
Burn it Using Windows 7 DVD/USB tool.
Then Boot the media and install.
 

My Computer

System One

  • OS
    Windows 7 Home Premium
    System Manufacturer/Model
    Dell XPS L502x
    CPU
    3rd Generation Intel Core i7 2670QM
    Motherboard
    Dell Inc. Intel HM67 SandyBridge
    Memory
    8192MB Dual Channel DDR3
    Graphics Card(s)
    2GB nVidia GeForce 540M GT
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366x768
Imrankhan, considering it ships with Windows 8 32bit and has 2GB RAM, I'm not sure 64bit is wise on that hardware. HP designed it for Windows 8 32bit, so compatibility with the proper drivers and HP software (if desired) should be good.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
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