Solved X48 chipset not compatible with windows 8

dpnaugle

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After three days of trouble shooting my system with MS. It turns out that my Gigabyte X48-DQ6 MB is not compatible with windows 8. Intel X48 chipset is a no go at this point.

Has anyone come across this issue confirm or dispute it?

DPN
 

My Computer

System One

  • OS
    windows 7 pro 64
I don't see anything there that would cause Windows 8 failure, as long as the CPU you've installed supports DEP and you have at least 1GB of memory installed...

Fill in your specs, and let's see if we can help. The only thing that should block Windows 8 is the absence of NX support in the BIOS or from the CPU (some Intel CPUs don't support NX - that could be what they were pointing to. That chipset fully supports NX, according to Intel).
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
MB - Gigabyte X48-DQ6 Bios-F6
CPU - E8500 - driver 6.1.7600.16385
HDD-WD3200

Sys info.PNG
 

My Computer

System One

  • OS
    windows 7 pro 64
Hm - that CPU does support NX, and that motherboard will run Windows 8 just fine. If you don't mind me asking, what specifically did the Microsoft representative say?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
well he did not say that the problem was in the processor. I allowed them to "logmein" my machine for a couple of days to trouble shoot and they were unable to get it to load.

He left me with the suggestion of updating my bios and or contacting the manufacture to inquire about compatibility.

It was Gigabye that suggested that the X48 chipset may be the problem.

Do any socket 775 CPU's support NX. If I can find one maybe I will try it.

My other options are to build a new system or stick with win 7(which may be a good idea)
 

My Computer

System One

  • OS
    windows 7 pro 64
A $60 G630 is twice as fast as that processor (just saying), but as far as I can tell, you should have no problems. Why not give the enterprise evaluation a shot? If you have a spare HDD, disconnect the Win 7 one, and use the other HDD for a fresh install.
 

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model
    Self built
    CPU
    Intel i3 3220 @ 3.3Ghz
    Motherboard
    Gigabyte H77M-D3H
    Memory
    Kingston Value RAM - 8GB DDR3 1333MHz CAS 9
    Graphics Card(s)
    Onboard Intel 2500
    Sound Card
    Onboard VIA 2021
    Monitor(s) Displays
    Benq G2420 24" LCD
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 256GB 830 SSD
    1 x Seagate 7200.12 500GB
    1 x Western Digital 3TB EZRX
    PSU
    Corsair CX 430 v2
    Case
    HAF 912 Advanced
    Cooling
    Stock - 1 x 12cm, 2 x 20cm
    Keyboard
    Microsoft Basic Wired 600
    Mouse
    Combo with keyboard
why try Enterprise Evaluation ? , the Op already have a Windows 8
 

My Computer

System One

  • OS
    Windows 8 enterprise x64
    System Manufacturer/Model
    Pc-Quebec / Area 66
    CPU
    i7-3960X Extreme Edition
    Motherboard
    Rampage IV Extreme
    Memory
    Gskill 4x4 GB
    Graphics Card(s)
    4 x HD 7970
    Sound Card
    onboard
    Screen Resolution
    2560*1600
    Hard Drives
    C:\Intel series 520 SSD , 250 GB
    D:\ WD 750 black with Intel 40gb SSD cache Intel RST
    E:\ WD 2TB Black
    PSU
    Corsair AX 1200
    Case
    TT Mozart TX
    Cooling
    Water Cooled
    Keyboard
    Logitech G-15
    Other Info
    Windows 8 VM is install on his own SSD.
Well, a few things here - Microsoft support doesn't use LogMeIn, they use LiveMeeting (or EasyAssist, which is just a layer on top of LiveMeeting). Second, I have an Asus P5E3 motherboard in a system running Windows 8 RTM (Intel x48) that works fine, so I can't say that the comment from Gigabyte is anything more than guesswork. The problem could be anything, but I can say it wouldn't be the CPU, shouldn't be the chipset itself, and unless Gigabyte is doing something stupid in their BIOS (which you should have the latest version for your motherboard installed, if you don't already) that isn't likely to be it.

What specific issues are you having? Let's start with those.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
Yeah - if they used LogMeIn, it wasn't actually Microsoft, hence my quibble ;). After updating the BIOS, let us know what happens, specifically, when you try to install Win8. We'll figure it out if we can, honest ;).
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
This question is a little off topic but, the support contact info and links were all from Microsoft websites and addresses and the tech identified themselves on the phone and online as Microsoft.

I contacted the support links on the Windows 8 upgrade page- all microsoft.com links, it seems misleading at the very least if the assistance i thought I was getting from MS was in fact NOT MS at all. Certainly the security of my computer might be in question if some random scam artist got in. in any event but my concern heightened if it was not MS helping me.

I will update the bios today and see if the upgrade works.
 

My Computer

System One

  • OS
    windows 7 pro 64
No, I mean they were probably outsourced. If you ever email someone at Microsoft, for example, you can tell if they really work for Microsoft, or are just contractors - if the alias starts with a letter followed by a dash (v-<something>@Microsoft.com), for instance, that's a contractor. Unfortunately, a lot of the consumer-level support nowadays is actually farmed out to contractors, but that might be because paying for premier support is a heck of a lot more expensive. In any case, let us know how the BIOS update goes. I'll pass along that the vendor isn't using the right tools for the job ;).
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
So I updated the bios to F8D and the Win 8 upgrade still fails out at 32%. Exactly as it has been doing.

I have done everything I know, which is not much, and let the MS techs have at it got a couple of days without a successful install. The bios was their last suggestion. I may call them back and see if they have a fix.

Thinking about building a new machine and or at least trying to get a refund on the upgrade.

The MS
 

My Computer

System One

  • OS
    windows 7 pro 64
Can you get the logs from the Windows 8 setup attempt? The logs are located on the hard disk in \Windows\Panther. Note that one of the things it does at around the 32-34% mark can fail if it thinks there's not enough HDD space available - not saying that's happening, but it's worth making sure the drive passes a chkdsk before attempting installation.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
Geez....I'm just wondering how widespread the incompatibilities issues are.

I cannot install Windows 8 on any of my HP XW6200 or XW6400 workstations. These are grade A business class machines, and not that old. They are all running on Win 7 64 bit OS with Adobe CS5 and CS6 Premiere Pro editing software.

There is NO WAY in h*** I am going to replace these machines for YEARS to come.

What on earth is Microsoft thinking?
 

My Computer

System One

  • OS
    windows
I have an xw6600, which is quite similar, which works without any issues sans driver updates. I would still want logs, as something is quite wrong.
Sent from my RM-820_nam_att_100 using Board Express
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
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