Thought I had this issue resolved a while back. I have a Toshiba laptop using an AMD A4-5000 processor w/Radeon HD Graphics running at 1.5Ghz. with 6GB onboard, 500GB hard drive. Running Windows 8.1. All drivers are updated. I run disk defrag, malware, spyware, adware, and virus scanning on regular basis.
Problem first came up last year shortly after I installed Netflix. Both Netflix and video's on Facebook would show up a pea soup green color, play sound and that's it. As I said, thought I had this fixed. Did some research on Google. The fix was suppose to be going to IE's Internet Options>Advanced and then making sure the very first box was checked off making sure that it selected to "use software rendering instead of gpu rendering".
This green screen has been happening more and more lately. Today, I even checked Media Player as well. Classic wouldn't load avi's, mpeg4, ect. Just gave a black screen. The newer video player that Windows 8.1 uses, played the video, but very choppy. Spent most of the morning here going over all the settings to see if anything else can be done. Suggestions?
Problem first came up last year shortly after I installed Netflix. Both Netflix and video's on Facebook would show up a pea soup green color, play sound and that's it. As I said, thought I had this fixed. Did some research on Google. The fix was suppose to be going to IE's Internet Options>Advanced and then making sure the very first box was checked off making sure that it selected to "use software rendering instead of gpu rendering".
This green screen has been happening more and more lately. Today, I even checked Media Player as well. Classic wouldn't load avi's, mpeg4, ect. Just gave a black screen. The newer video player that Windows 8.1 uses, played the video, but very choppy. Spent most of the morning here going over all the settings to see if anything else can be done. Suggestions?
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- Toshiba Sattelite C55D-A5372
- CPU
- AMD A4500
- Memory
- 6gb
- Graphics Card(s)
- Radeon HD8330
- Sound Card
- Realtek Audio
- Monitor(s) Displays
- Built in
- Screen Resolution
- 1366x764
- Browser
- IE 11
- Antivirus
- Windows Defender