Please help, not a computer wiz....

HarryHusker

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Member
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microsoft basic display driver is the only thing that is showing for my HP dv9 laptop. I have an nvidia GeForce/AMD card, but when I downloaded the drivers from the nvidia site, it will not install. My resolution looks awful....
I am not a computer wiz, so any help is greatly appreciated....

Thanks all
 

My Computer

System One

  • OS
    Windows 8 CPV
Hi, and welcome to the forums,

32 or 64 bit Windows?

Please open Device Manager, right click on Basic Display, choose Properties then go to Details tab. Change the dropdown arrow to say Hardware ids. Then copy/paste the results to here.

Ctrl+A = selects all info
Ctrl+C = copy
Ctrl+V = paste

And just so ya know, there is no such thing as GeForce/AMD card. GeForce is for NVIDIA and they are a competing company to AMD. They do not work together on any products. It's likely that you have an NVIDIA solution, but we will see.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
HP uses AMD processors, and they do have GEForce video cards, his HP pavilion dv9 laptop has drivers available at HP Support & Drivers | United States it will just detect his PC. Like myself he can JUST
used the Windows 7 display driver, and if it is as he says, no driver installed, that site will correct all errors on pavilion dv9 laptop.
Also HP includes a property sheet so that if he contacts support he can bring it up for Tech Support. Also Harry, look on the bottom of your laptop, it will give you, your service tag number, and with that it will show you the available upgrade path of your pavilion dv9.
 

My Computer

System One

  • OS
    Windows 8 pro Retail
It will not detect a Windows 8 operating system.

"

  • You are not running Windows XP SP3, Windows Vista, and Windows 7"


Not to sound too arrogant because that's not what I mean: This website offers much quicker and better help than any company's help desk. Besides, any help desk will not deal with an operating system in beta such as 8.

Maually typing DV9 into HP.com and pressing Enter changes my query to DVD and shows drives. lol

At your link, it shows this: "We were unable to locate the Drivers & Software downloads page for "dv9" "

And then again, even if it does work out somehow, you'd still be setting him up with old drivers.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I believe G man is right on this one.
Once I get home from work I will post the requested info....
I am just surprised it did not update automatically w/ windows update like it did when I was running Windows 7.....
 

My Computer

System One

  • OS
    Windows 8 CPV
No sweat Harry. We'll take care of things well when you're ready. :)
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Why don't you try it this WAY type in instead "pavilion dv9", seeing as how HP makes more than a single product with that model # ALSO try the service tag, with the service tag it is independent of an operating system and BTW I am using Win8cp, and it SEES my pc none the less, and the components inside of it. I have the HP pavilion dv9000. I just use my service tag for identification.
 

My Computer

System One

  • OS
    Windows 8 pro Retail
Here ya go gman:

PCI\VEN_10DE&DEV_0244&SUBSYS_30B7103C&REV_A2
PCI\VEN_10DE&DEV_0244&SUBSYS_30B7103C
PCI\VEN_10DE&DEV_0244&CC_030000
PCI\VEN_10DE&DEV_0244&CC_0300

Oh ya Gman, its a 32 bit. This lappy is not so new, btw. When it was bought it was pretty much top of the line (back in the day) - came with Vista...
 
Last edited:

My Computer

System One

  • OS
    Windows 8 CPV
Why don't you try it this WAY type in instead "pavilion dv9", seeing as how HP makes more than a single product with that model # ALSO try the service tag, with the service tag it is independent of an operating system and BTW I am using Win8cp, and it SEES my pc none the less, and the components inside of it. I have the HP pavilion dv9000. I just use my service tag for identification.

Do we need another "understanding" discussion or shall we simply instead, save face here and leave the proper help as is? (My points above haven't been digested, apparently.)

(Please, I'm asking nicely not to interject with all this sidetracking nonsense so I don't have to point out how much fail it is while actually trying to help someone.)
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Here ya go gman:

PCI\VEN_10DE&DEV_0244&SUBSYS_30B7103C&REV_A2
PCI\VEN_10DE&DEV_0244&SUBSYS_30B7103C
PCI\VEN_10DE&DEV_0244&CC_030000
PCI\VEN_10DE&DEV_0244&CC_0300

Cool deal. You forgot to answer about 32 or 64 bit though. If you don't know which, press Windows key + Pause/Break key at the same time and you'll see.

Or if you don't have those keys, type msinfo32 in the Start menu then press Enter. Look at System type line for either x86 or x64.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Here ya go gman:

PCI\VEN_10DE&DEV_0244&SUBSYS_30B7103C&REV_A2
PCI\VEN_10DE&DEV_0244&SUBSYS_30B7103C
PCI\VEN_10DE&DEV_0244&CC_030000
PCI\VEN_10DE&DEV_0244&CC_0300

Cool deal. You forgot to answer about 32 or 64 bit though. If you don't know which, press Windows key + Pause/Break key at the same time and you'll see.

32 - I edited my post.... Thanks in advance for helping a noob!
 

My Computer

System One

  • OS
    Windows 8 CPV
So weird - it is almost like windows/nvidia, etc. doesn't even acknowledge that the chip (or card, or whatever the hell its called) is in my laptop.
 

My Computer

System One

  • OS
    Windows 8 CPV
Download this and run it: download from Guru3D.com

After it extracts to C:\NVIDIA and the green installer opens, then close that installer right then and there by pressing cancel.

Download and extract my attachment directly over the file at C:\NVIDIA\DisplayDriver\301.42\WinVista_Win7\English\Display.Driver

Tell it to overwrite when it asks.

Open device manager. Right click on Basic Display. Update driver software. Browse my computer. Let me pick. Have disk. Browse...

Now navigate to the folder above where you copied the .inf file over and double click on that .inf (nv_disp.inf).

Click ok then click next and it will install. Reboot when done.

Then run C:\NVIDIA\DisplayDriver\301.42\WinVista_Win7\English\Setup.exe to install the Control Panel.

Enjoy and you're welcome.
 

Attachments

  • nv_disp.zip
    14.6 KB · Views: 172

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I explained it clearly so that no real knowledge is needed. Basically, download first link. Double click it to run it. After you literally see all the files extracting, that part closes and then a screen pops up that looks kinda fancy. Close the fancy screen then by clicking "Close".

Download the attachment above. Double click it to open it. Then right click on nv_disp.inf and choose Copy.

Navigate to C:\NVIDIA\DisplayDriver\301.42\WinVista_Win7\English\Display.Driver - Then right click in white area and choose paste. Overwrite the original file when it asks.



Open device manager. Right click on Basic Display. Update driver software. Browse my computer. Let me pick. Have disk. Browse...

Now navigate to the folder above where you copied the .inf file over and double click on that .inf (nv_disp.inf).

Click ok then click next and it will install. Reboot when done.

Then run C:\NVIDIA\DisplayDriver\301.42\WinVista_Win7\English\Setup.exe to install the Control Panel.




Let me know if you get stuck on any particular part.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up

Oh ya Gman, its a 32 bit.

a box pops up saying that this software is not compatible with an x64 device.

Beta software is intended for end users that are skilled, or at least have a firm grasp of computing basics.

I'll have to politely bow out of this one, since I've given enough effort.

I do advise to install Windows 7 since that is not in beta.

Just as confused as you, downloaded 32 bit version of w8cp, because i was running win 7 32 bit. doesn't make sense to me. I understand the basics- i appreciate you trying to help, but don't give up so easily on me man!
 

My Computer

System One

  • OS
    Windows 8 CPV
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