AMD Graphics Card Driver Crashes:Only on Skype with Webcam

chrispanag

New Member
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Location
Athens
Hi all,
I have a 5-month-old machine with Windows 8.1 installed (All the updates are in). On this I have an AMD Sapphire Radeon R7 260X Graphics card from which I had no problem since I bought it. I play games very smoothly without any crashes etc. But, although at first I could make video calls and open my webcam (Microsoft HD 3000) using Skype, now, whenever I do it Windows restarts my graphics driver and shows me an error message saying that the driver was not responding and it was recovered, and Skype continues "loading"my webcam indefinitely.


  • I have already uninstalled and reinstalled: Skype, my webcam drivers, my graphics card drivers (the problem was not solved)
  • I have the latest version of Skype and all of the latest drivers (for the webcam and my graphics card)
  • My webcam works from anywhere else but not in Skype (so it is a Skype-specific issue)
  • I tried opening my webcam through the Settings window of Skype and the same thing happened.

I haven't any clue on how I am gonna solve this issue (without reinstalling the OS of course :sarc:)... Any suggestions?
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790 3.60Ghz
    Motherboard
    Gigabyte Z97-UD3
    Memory
    Crucial DDR3 16Gb 1600Mhz
    Graphics Card(s)
    AMD Radeon R7 200
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920x1080
    Hard Drives
    Western Digital WD1003FBYZ 1TB
    Samsung SSD 840 EVO 120Gb
    PSU
    Corsair
    Case
    Corsair
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Gbps
    Browser
    Chrome
    Antivirus
    Avast Internet Security
    Other Info
    Webcam: Microsoft HD 3000
Welcome to the forum!

Are the graphics drivers different from when you first got the machine and it was working?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
No the machine has no changes on the hardware side from the day I bought it. (Neither on the software side, regarding the OS)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790 3.60Ghz
    Motherboard
    Gigabyte Z97-UD3
    Memory
    Crucial DDR3 16Gb 1600Mhz
    Graphics Card(s)
    AMD Radeon R7 200
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920x1080
    Hard Drives
    Western Digital WD1003FBYZ 1TB
    Samsung SSD 840 EVO 120Gb
    PSU
    Corsair
    Case
    Corsair
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Gbps
    Browser
    Chrome
    Antivirus
    Avast Internet Security
    Other Info
    Webcam: Microsoft HD 3000
Not saying OS, asking about graphics drivers. Sometimes Windows will install drivers during an update. What make/model of computer is it and have you tried the drivers from their site?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
My graphics card's maker is Sapphire. The computer in general is custom made. The drivers were updated through AMD's software only. Also, when I reinstalled the drivers, I only downloaded the latest version through AMD's site so it is sure that no updates were added through Windows Update to my current installation.

I am currently trying downloading the drivers through Sapphire's site instead of AMD's... I will update if it makes a difference.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790 3.60Ghz
    Motherboard
    Gigabyte Z97-UD3
    Memory
    Crucial DDR3 16Gb 1600Mhz
    Graphics Card(s)
    AMD Radeon R7 200
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920x1080
    Hard Drives
    Western Digital WD1003FBYZ 1TB
    Samsung SSD 840 EVO 120Gb
    PSU
    Corsair
    Case
    Corsair
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Gbps
    Browser
    Chrome
    Antivirus
    Avast Internet Security
    Other Info
    Webcam: Microsoft HD 3000
Also run sfc /scannow and see if it finds/fixes any problems.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
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