Hi.. this is a loong description but here it goes.. I have had a perplexing issue for a while with video playback.. it's a glitch--there is a peculiar green polygon covering 75% of the video output in both Windows Media Player AND Zune. I would appreciate it if I could do away with it in both areas in which it is happening. The picture explains what I mean.
I tried a number of things but no luck:
-Tried various video file types (it's the same thing EXCEPT for MTS files which work in WMP - for some weird reason)
-Tried the WMP Troubleshooter in Control Panel
-Disabled DirectX acceleration in WMP settings
-Tried "sfc /scannow" in CMD but it tells me to check the error log, which I skimmed through and it contains NOTHING about video or graphics in general.
-Attempted to update Intel graphics drivers, but running the update application from Intel's shows me an error basically saying that "it isn't the correct one for my system" even though I know it is. This happened for both x86 and x64 versions.
The only thing that I can conclude at this point is the fact that WMP and Zune rely on the same source for their codecs (I think). VLC Media Player doesn't have this problem but Zune is where my song/video library is and always has been.. and I'd prefer to continue being able to watch videos normally wherever I want. I had also asked this on Microsoft forums but the best thing they could think of is restoring.. which I'm NOT going to do.
Please help and know that it's greatly appreciated. I can provide extra info if it's necessary.
I tried a number of things but no luck:
-Tried various video file types (it's the same thing EXCEPT for MTS files which work in WMP - for some weird reason)
-Tried the WMP Troubleshooter in Control Panel
-Disabled DirectX acceleration in WMP settings
-Tried "sfc /scannow" in CMD but it tells me to check the error log, which I skimmed through and it contains NOTHING about video or graphics in general.
-Attempted to update Intel graphics drivers, but running the update application from Intel's shows me an error basically saying that "it isn't the correct one for my system" even though I know it is. This happened for both x86 and x64 versions.
The only thing that I can conclude at this point is the fact that WMP and Zune rely on the same source for their codecs (I think). VLC Media Player doesn't have this problem but Zune is where my song/video library is and always has been.. and I'd prefer to continue being able to watch videos normally wherever I want. I had also asked this on Microsoft forums but the best thing they could think of is restoring.. which I'm NOT going to do.
Please help and know that it's greatly appreciated. I can provide extra info if it's necessary.
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- ASUS Q500A
- CPU
- Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs)
- Memory
- 6144MB (6.0 GB DDR3) RAM
- Graphics Card(s)
- Intel(R) HD Graphics 4000
- Sound Card
- Realtek High Definition Audio & Intel Display Audio
- Screen Resolution
- 1366 x 768
- Mouse
- Microsoft Wireless Mobile Mouse 3000
- Browser
- Mozilla Firefox 34.0
- Antivirus
- Kaspersky Internet Security 2013