Solved MSI z87-GD65 wont recognize any PCI-e cards

huludrock

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I have a customer who brought in a gaming rig he "assembled" himself.....Needless to say there were issues. It will not recognize any PCI-e cards at all. The symptoms when his card is installed are a simple attempt at powering up but an instant later it powers off. With my card it powers on but shows no video. The only way to get video is to completely remove all external cards and run with the onboard card. The power switch on top is also non responsive but I think I can work through that by relocating it. Any ideas? My extra pci-e card may be burnt as well as I pulled it out of a similar system and it has been sitting unused for quite some time. The system also has Kracken water cooling which works fine. Any ideas? I'm a lot more break fix than gaming rig in my work. Maybe I'm missing a bios setting?
 

My Computer

System One

  • OS
    Mac OS X 10.6.8
First question has to be what motherboard and are all latest drivers/BIOS installed for it?

Some more specific info on the specs would sure help.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
You should really try with a KNOWN GOOD Gpu and in other slots if it has any. Many times if improperly installed or install/remove components without complete power off, card or slot may be damaged. It also may be necessary to turn IGP off in BIOS for a discrete GPU to work. There could be some power problems too. GPU needs added power ?. Too powerful for PSU ?. Any physical damage to card or PCIe slot ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
And I see the MB is in the title. Guess I was more tired last night than I realized. What a maroon! :eek:
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Thanks for the ideas guys! I wish I had another PCI-E card to try after I try all the other options! I wasn't going to be snarky Popeye haha don't worry. It's very possible he damaged the GPU when he installed the Kracken cooling system. I will update you guys on my progress!
 

My Computer

System One

  • OS
    Mac OS X 10.6.8
So I disabled IGP with no change. I'm just gonna pick up a cheap $9 pci-e card that I know for a fact is good and go from there.
 

My Computer

System One

  • OS
    Mac OS X 10.6.8
Update: Ordered the $10 video card, installed it, worked perfectly. Ordered a replacement video card for the customer, installed the water cooling system and the bracket, booted, got about 20 seconds of video and the screen went black again. I troubleshot within windows and it wasn't even recognized as a device. I uninstalled it from the original PCI-E slot and installed it two lower. When I booted, the card started to smoke and immediately burnt. After pulling the cord, I saw that the card was flexing under the heavy weight of the cooler. I installed the bracket and cooler properly,. I noticed that there were no attachment points for the bracket on the card on one corner nearest the slot, and that it was slightly flexed. I believe my customer got the wrong bracket and each time the card was installed it flexed more. Thoughts?
 

My Computer

System One

  • OS
    Mac OS X 10.6.8
Update, still need help. I got a replacement EVGA with a warranty repair. I installed the card with the bracket and aftermarket system and got literally the same result. What gives?!
 

My Computer

System One

  • OS
    Mac OS X 10.6.8
All I got left is like CountMike already said, might not be getting enough power.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
You're sure all power cables are good and have the right voltage and current output?

EDIT: If you work on a lot of computer it may be worth getting one of these:

Capture.JPG
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Yes. I have one of those testers actually. I swapped out and tested everything as far as power cables. I also tested a generic low value pci-e card in its place and all the slots are functional. I removed the aftermarket cooler from the video card and re-installed the original cooling system and there is no change. I should have tested it in the system before I installed the aftermarket just to be sure it is a good card in the first place. This is crazy.
 

My Computer

System One

  • OS
    Mac OS X 10.6.8
Boy oh boy, I feel your pain. Really don't know what else to say. Maybe CountMike or someone else will jump in with fresh ideas. Good luck!
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Well I'm only at this job for one more day so it may not matter. I landed a sweet gig with the state of California DOT. I've worked here three years for minimum wage and haven't ever gotten a raise other than when minimum wage went up. Now it's an income of over 40k at the state and its a lot less work. I'm really only trying to finish whats on the shelves before the next guy has to face the nightmare that is working here.
 

My Computer

System One

  • OS
    Mac OS X 10.6.8
Yea, computer repair used to pay top dollar, no more. Congrats on the new job. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
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