HP Elitebook 8460p Notebook.
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 16GB Ram,
Single video adapter, External (displayport connected) 2nd monitor HP Elite L2201x
Using today Windows 8.1 update 1 (64Bit) with the HP provided (8.1 compatible) latest AMD video driver.
The laptop was working "perfectly" until the last video driver update (Windows 8.1) . The problem happens in 8, 8.1, and 8.1 update 1.
The crash (and automatic re-start) occurs erratically 1-3 times/week always when coming back from sleep mode.
Despite this particular problem the PC "always" works flawlessly.
The PC is used for C/C++ development, no big video demand, it runs cool, of course not overclocked; a typical workstation.
I've contacted HP (see the link) providing the after crash memory.dmp information showing
a DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT problem in the AMD driver :
Re: 8460p (video AMD) Win 8.0 x64 , video driver sp64287.exe... - HP Support Forum - 3498901
They do nothing but I do not really know if they are the ones that have to or if AMD should fix this kind of things.
I have also contacted AMD and they "somehow" do recognize their stuff "have issues" related to
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT but they blindly blame Microsoft:
AMD Support and Game Forums - Display driver stopped responding and has recovered
AMD in my case ended up recommending not using the sleep mode! (not kidding):
AMD Support and Game Forums - AMD Radeon HD 6470M DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
I have attached a debuglog.txt obtained from an after crash memory.dmp
I appreciate any help on this issue.
Thanks a lot
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 16GB Ram,
Single video adapter, External (displayport connected) 2nd monitor HP Elite L2201x
Using today Windows 8.1 update 1 (64Bit) with the HP provided (8.1 compatible) latest AMD video driver.
The laptop was working "perfectly" until the last video driver update (Windows 8.1) . The problem happens in 8, 8.1, and 8.1 update 1.
The crash (and automatic re-start) occurs erratically 1-3 times/week always when coming back from sleep mode.
Despite this particular problem the PC "always" works flawlessly.
The PC is used for C/C++ development, no big video demand, it runs cool, of course not overclocked; a typical workstation.
I've contacted HP (see the link) providing the after crash memory.dmp information showing
a DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT problem in the AMD driver :
Re: 8460p (video AMD) Win 8.0 x64 , video driver sp64287.exe... - HP Support Forum - 3498901
They do nothing but I do not really know if they are the ones that have to or if AMD should fix this kind of things.
I have also contacted AMD and they "somehow" do recognize their stuff "have issues" related to
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT but they blindly blame Microsoft:
AMD Support and Game Forums - Display driver stopped responding and has recovered
AMD in my case ended up recommending not using the sleep mode! (not kidding):
AMD Support and Game Forums - AMD Radeon HD 6470M DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
I have attached a debuglog.txt obtained from an after crash memory.dmp
I appreciate any help on this issue.
Thanks a lot
Attachments
My Computer
System One
-
- OS
- Windows 8.1 64
- Computer type
- Laptop