Strange problem with the display in Windows 8.1

tcm2029

New Member
Messages
6
I'm using my laptop MSI GE60-2OE. When I first boot into the system, everything looks fine

Normal size 1.png Normal size 2.png

But after using for a while, the display becomes odd. Every item becomes bigger than normal and the entire screen seems bigger than the screen size

Abnormal size 1.png

Even worse, in the desktop mode, the taskbar change to strange state and the menu start is disabled

Abnormal size 2.png

This problem happens when I set the screen resolution at 1920*1080. Things change back to normal when I reduce the resolution to 1600*900

Is there anyone encountering the same problem as me? Is there any solution?
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI
Welcome tcm2029. You don't give machine specifics but I assume you have a NVidia discrete graphics plus Intel HD graphics. First question has to be do you have latest drivers installed?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Welcome tcm2029. You don't give machine specifics but I assume you have a NVidia discrete graphics plus Intel HD graphics. First question has to be do you have latest drivers installed?

My laptop specification:
CPU; Intel Core i7 4800MQ
GPU: Intel 4600 + Nvidia Geforce 765M
RAM: 8GB

I did install the latest driver from Intel but it's no help
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Short of a hardware problem I would uninstall the video drivers, reboot, then install first the Intel driver then the Nvidia.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Well, I admit to being stumped on this. Maybe some kind of hardware issue. Could try safe mode, see if it does the same thing. Maybe let Windows install default drivers and see if that makes a difference.

Maybe someone else will jump in with some ideas.

Forgot to ask if you upgraded to 8.1 or did it come installed with the laptop? If upgrade, did this just start with the upgrade?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I really hope that someone could help me get out of this problem. It's driving me crazy
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI
Well, I admit to being stumped on this. Maybe some kind of hardware issue. Could try safe mode, see if it does the same thing. Maybe let Windows install default drivers and see if that makes a difference.

Maybe someone else will jump in with some ideas.

Forgot to ask if you upgraded to 8.1 or did it come installed with the laptop? If upgrade, did this just start with the upgrade?

Hi popeye
,

After I re-install the OS, the problem has disappeared.

So I guess that some action I did with the OS caused the problem (e.g uninstall Norton Internet security)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI

My Computer

System One

  • OS
    WIN8.1/Server 2012 R2/Win 7 Ultimate
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4960X Extreme 3.6 GHz, Socket 2011, Ivy Bridge-E
    Motherboard
    Asus P9X79 Deluxe
    Memory
    32GB Corsair Dominator Platinum CMD16GX3M2A1866C
    Graphics Card(s)
    Gigabyte GV-N78TOC-3GD, GeForce GTX 780 Ti
    Monitor(s) Displays
    HP LP2475w
    Screen Resolution
    1920x1200
    Hard Drives
    2x240GB Sandisk SSD, 2x3TB Segate 7200RPM
    PSU
    1500w Spider
    Case
    CoolerMaster HAF X
    Cooling
    Corsair Hydro Series H105
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