Windows 8 and 8.1 Forums

ASUS HD7790 causes freezes

  1. #1

    Posts : 9
    Windows 8.1 Professional

    ASUS HD7790 causes freezes

    Hello everyone,

    after upgrading from Win7 (x64) to Win8.1 Professional N (x64) my system started to freeze randomly.
    It seems to be a driver related issue, since the freezes do not occur, when I disable the video card in the device manager.
    I recently upgraded to the new beta driver (v14.1) which made it even worse.

    I contacted the ASUS-support already. They said the card is broken - which does sound strange to me, since it worked fine using WIN7.

    Any ideas if there is anything else that can lead to the freeze or how to solve this?

    Hardware specs are:
    CPU: Intel Core i5-4570
    MB: ASRock Fatal1ty H87 Performance
    Video: Asus HD7790-DC2OC-2GD5
    Memory: 2x 4GB DDR3-1600 Kingston ValueRAM
    PSU: Enermax Liberty - 500W (ELT500AWT)

      My System SpecsSystem Spec

  2. #2

    Posts : 1,883

    Hey, you came to the right place. I have the same card and it is awesome!

    Run the tool from here and post results:

    Blue Screen of Death (BSOD) Posting Instructions

    In the meantime, use Driver Fusion to clear all AMD video (just video) files and settings. Then install latest 13.12.
      My System SpecsSystem Spec

  3. #3

    Posts : 9
    Windows 8.1 Professional


    Hi, I uninstalled the driver using Driver Fusion and the unwised it (or its remainders) via Control Centre.

    I created two SF-logs for you;
    One with the formerly installed (but disabled) beta driver,
    And a new one with the now installed driver version 13-12 (which is so far enabled and did not freeze within the last 7 mins at least...).
    But I did not get a dump (I assume, this is because I never had a BSOD?).

    Thanks for your help!

    PS. Graphics Card definitely is awesome - at least it used to be using Win7 ; )
    Attached Files
      My System SpecsSystem Spec

  4. #4

    Posts : 1,883

    I noticed this: Unknown USB Device (Device Descriptor Request Failed) USB\VID_0000&PID_0002\5&297258BB&0&9 43 (<<<that's code 43 - maybe .inf update below will help it)

    This has some info on it: What to Try When Your USB Device is an "Unknown Device" - Microsoft Windows USB Core Team Blog - Site Home - MSDN Blogs

    You don't have Intel's driver installed for storage, so download it from motherboard site or and install:

    Name    Intel(R) 8 Series/C220 Series SATA AHCI Controller - 8C02
    Manufacturer    Intel
    Status    OK
    PNP Device ID    PCI\VEN_8086&DEV_8C02&SUBSYS_8C021849&REV_05\3&11583659&0&FA
    I/O Port    0x0000F090-0x0000F097
    I/O Port    0x0000F080-0x0000F083
    I/O Port    0x0000F070-0x0000F077
    I/O Port    0x0000F060-0x0000F063
    I/O Port    0x0000F020-0x0000F03F
    Memory Address    0xF0936000-0xF09367FF
    IRQ Channel    IRQ 19
    Driver    c:\windows\system32\drivers\storahci.sys (6.3.9600.16384, 105.34 KB (107,872 bytes), 22/08/2013 13:40)
    You don't have the Realtek HD Audio codec driver installed:

    Name    High Definition Audio Device
    Manufacturer    Microsoft
    Status    OK
    PNP Device ID    HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_18491151&REV_1000\4&1902E5E1&0&0001
    Driver    c:\windows\system32\drivers\hdaudio.sys (6.3.9600.16384, 386.50 KB (395,776 bytes), 22/08/2013 13:38)
    Install it from here:


    Install this to update chipset .inf:

    When done, perform a nice defrag on the HDD.

    You can also disable the Windows Search service since that can cause issues like this.

    If you still have issues after, please attach a screenshot of CPU-Z Memory tab, and one screenshot for each stick of RAM of the SPD tab.
      My System SpecsSystem Spec

  5. #5

    Posts : 9
    Windows 8.1 Professional

    Hey MasterChief,

    thanks for your help and the detailed list of tips!
    Unfortunately the system still freezes. Recently it did when simply working in an LibreOffice Spreadsheet..

    I tried turning off the search but I'm afraid the new search cant be disabled under Win8.1, the screenshots are attached as requested - hope it helps and thanks again for your help!
    Attached Thumbnails Attached Thumbnails CPU-Z - Memory.PNG   CPU-Z - SPD1.PNG   CPU-Z - SPD2.PNG  
      My System SpecsSystem Spec

  6. #6

    Posts : 187
    Windows 8.1 Pro/ Windows 8 Enterprise

    Hi, did you try to install this driver ASUSTeK Computer Inc. -Support- Drivers and Download HD7790-DC2OC-2GD5 for windows 8.1 64-bit ?
      My System SpecsSystem Spec

  7. #7

    Posts : 8
    8.0 Vanilla

    Quote Originally Posted by werty View Post
    Hi, did you try to install this driver ASUSTeK Computer Inc. -Support- Drivers and Download HD7790-DC2OC-2GD5 for windows 8.1 64-bit ?
    I concur, this is a good driver, I am using an asus 7750, this driver seems solid
      My System SpecsSystem Spec

  8. #8

    Posts : 9
    Windows 8.1 Professional

    No, I didn't. I installed the latest AMD driver, but the ASUS driver seems to be different (at least it has a different size), so I will give it a shot and see if it helps.. I'll let you know, if it changed anything.
      My System SpecsSystem Spec

  9. #9

    Posts : 1,883

    Latest from AMD non-beta is great, just like all besides latest beta. I play hours and hours every day, old to newest games with this:

    13.300.00 1/8/2014

    Has been perfect for me, literally.
      My System SpecsSystem Spec

  10. #10

    Posts : 9
    Windows 8.1 Professional

    Mhh... Seems as if this was the solution. I installed the ASUS driver and the PC is running stable for more than two hours now *touch wood*. I'll do a clean install tomorrow with the new driver and will stress the PC a bit over the day - keep your fingers crossed everyone ; )

    If it doesn't freeze again, I'll mark the thread as solved.
      My System SpecsSystem Spec

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ASUS HD7790 causes freezes

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