Problems after updating AMD UMA Graphics driver

pbm5362

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Programs crashing after updating AMD UMA Graphics driver

I don't know if I should post this in this forum or in performance and maintenance. I have an HP Pavilion P6-2120 with an AMD A6-3620 APU and an AMD Radeon HD 6530D GPU. My PC originally came with Windows 7, upgraded to Windows 8 pro through a free upgrade offer and then updated to 8.1 through the window's store. I updated my AMD UMA Graphics driver through HP Support Assistant to version 8.982.7.0000Bp1. My PC ran fine for a couple days after the update. All of the sudden, most of my programs will stop working within a minute of opening them, especially Internet Explorer. I did a system restore back to right before the update and that seemed to correct the issue. I tried to update the graphics driver again an I am running into the same issues. I had a similar issue back in September when I attempted to update the AMD Catalyst Control software, most programs would just stop within a minute but haven't had any issues after installing 8.1 until now. Any suggestions to solve this problem would be greatly appreciated.
 
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My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion P6-2120
    CPU
    AMD A6-3620 APU
    Memory
    6 GB DDR3 ram
    Graphics Card(s)
    AMD Radeon HD 6530D
    Hard Drives
    ST10000DM 003-9&N162 SATA Disk Device @ 1TB and WD My Book Essential External Hard Drive @ 1TB
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, Malwarebytes Pro
I also failed to note that I checked HP's support website for drivers on my PC and the only graphics driver they have is Version8.982.7.0 Rev. A from 10/23/2012 for Windows 8 which is the current driver that I have. This is not the version that is showing in the HP Support Assistant. HP's support website has no drivers for Windows 8.1. Hope this additional information helps.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion P6-2120
    CPU
    AMD A6-3620 APU
    Memory
    6 GB DDR3 ram
    Graphics Card(s)
    AMD Radeon HD 6530D
    Hard Drives
    ST10000DM 003-9&N162 SATA Disk Device @ 1TB and WD My Book Essential External Hard Drive @ 1TB
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, Malwarebytes Pro
Hi


Have a look at this thread:

Win 8 AMD Switchable Graphics FAQ

Be sure to back up your current data before you try any of the solution(s) stated.

Keep us posted and hope things work out

regards
 

My Computer

System One

  • OS
    7HP x64/7 Ultimate x32
    System Manufacturer/Model
    DIY
    CPU
    i7 920
    Motherboard
    Intel x58
    Memory
    6 x 2GB Corsair XMS3
    Graphics Card(s)
    HD4890 CF
    Sound Card
    Asus Xonar HDAV 1.3
    Monitor(s) Displays
    Dell 2408
    Screen Resolution
    1920x1200
    Hard Drives
    2 x 150GB Velociraptors (RAID 0 ) - OS
    1 x 1TB Seagate (Backup)
    1 x 1.5TB Seagate - Storage
    PSU
    Corsair HX1000
    Case
    Antec 1200
    Cooling
    Stock
    Keyboard
    Razer Lycosa/n52te
    Mouse
    Razer Lachesis
    Internet Speed
    Too damn slow :-(
Hey thanks for the reply. I haven't had a chance to check out your suggestions yet. Been busy with job interviews and trying to find a job. For the time being I just did another system restore to before the update and everything's running fine. I checked HP's website and they haven't tested Windows 8.1 yet on my device. I will try your suggestions this weekend and let you know what's going on. Thanks again.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion P6-2120
    CPU
    AMD A6-3620 APU
    Memory
    6 GB DDR3 ram
    Graphics Card(s)
    AMD Radeon HD 6530D
    Hard Drives
    ST10000DM 003-9&N162 SATA Disk Device @ 1TB and WD My Book Essential External Hard Drive @ 1TB
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, Malwarebytes Pro
Sorry for responding late, hope things turned out ok :)
 

My Computer

System One

  • OS
    7HP x64/7 Ultimate x32
    System Manufacturer/Model
    DIY
    CPU
    i7 920
    Motherboard
    Intel x58
    Memory
    6 x 2GB Corsair XMS3
    Graphics Card(s)
    HD4890 CF
    Sound Card
    Asus Xonar HDAV 1.3
    Monitor(s) Displays
    Dell 2408
    Screen Resolution
    1920x1200
    Hard Drives
    2 x 150GB Velociraptors (RAID 0 ) - OS
    1 x 1TB Seagate (Backup)
    1 x 1.5TB Seagate - Storage
    PSU
    Corsair HX1000
    Case
    Antec 1200
    Cooling
    Stock
    Keyboard
    Razer Lycosa/n52te
    Mouse
    Razer Lachesis
    Internet Speed
    Too damn slow :-(
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