Windows 8 and 8.1 Forums


Can't get AMD driver to install on W8.1

  1. #1



    Junior Member

    Join Date : May 2013
    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center
    USA us pennsylvania

    Can't get AMD driver to install on W8.1


    Can't get AMD driver to install on Windows 8.1. Tried getting it off AMD site but neither the regular or beta driver will detect the hardware to install the display driver etc (tried running as admin already, using custom install). Driver on Dell website for the system causes the computer to hang on a black screen and flicker and needs to be system restored to before the install (ticket has been sent to dell engineers about the issue). Also tried updating from device manager and disabling the Intel graphics. The old Dell drivers from Windows 8 did work when Windows 8 was on. Not sure what to do at this point in Windows 8.1 however. The only drivers that detect the hardware are the Dell ones which fail to install correctly, and Windows Update gives me nothing.

    Code:
    System Information report written at: 11/10/13 12:37:34System Name: STEPANIK-PC
    [Display]
    
    
    Item    Value    
    Name    AMD Radeon HD 7600A Series    
    PNP Device ID    PCI\VEN_1002&DEV_6751&SUBSYS_05481028&REV_00\4&7F99BFE&0&0008    
    Adapter Type    AMD Radeon Graphics Processor (0x6751), Advanced Micro Devices, Inc. compatible    
    Adapter Description    AMD Radeon HD 7600A Series    
    Adapter RAM    1.00 GB (1,073,741,824 bytes)    
    Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll    
    Driver Version    13.152.1.1000    
    INF File    oem81.inf (ati2mtag_NI section)    
    Color Planes    Not Available    
    Color Table Entries    Not Available    
    Resolution    Not Available    
    Bits/Pixel    Not Available    
    Memory Address    0xE0000000-0xEFFFFFFF    
    Memory Address    0xF7BE0000-0xF7BFFFFF    
    I/O Port    0x0000EF00-0x0000EFFF    
    IRQ Channel    IRQ 4294967291    
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6340, 604.50 KB (619,008 bytes), 9/26/2013 7:02 PM)    
            
    Name    Intel(R) HD Graphics    
    PNP Device ID    PCI\VEN_8086&DEV_0102&SUBSYS_05481028&REV_09\3&11583659&0&10    
    Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible    
    Adapter Description    Intel(R) HD Graphics    
    Adapter RAM    (2,118,123,520) bytes    
    Installed Drivers    igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32    
    Driver Version    9.17.10.2932    
    INF File    oem80.inf (iSNBD0 section)    
    Color Planes    Not Available    
    Color Table Entries    4294967296    
    Resolution    1920 x 1080 x 60 hertz    
    Bits/Pixel    32    
    Memory Address    0xF7400000-0xF77FFFFF    
    Memory Address    0xD0000000-0xDFFFFFFF    
    I/O Port    0x0000F000-0x0000F03F    
    IRQ Channel    IRQ 4294967293    
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6340, 604.50 KB (619,008 bytes), 9/26/2013 7:02 PM)
    The Dell drivers that do not work:
    Click image for larger version
      My System SpecsSystem Spec

  2. #2
    alphanumeric's Avatar

    Retired



    Join Date : Sep 2011
    Sydney, Nova Scotia, Canada
    Posts : 3,694
    Windows 8.1 Enterprise 64 Bit GA Build
    Canada ca novia scotia


    Some OEM's set custom ID strings for the integrated video components. When they do that only their custom drivers will install. That's why your stock AMD driver won't install, it can't ID the hardware. I see it a lot when a laptop has dual graphics and they are not both from the same manufacturer like Intel and AMD or NVidia. How did you update to 8.1? Why are you updating the driver?
      My System SpecsSystem Spec

  3. #3



    Junior Member

    Join Date : May 2013
    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center
    USA us pennsylvania


    I got the 8.1 update from windows update of course and after the update the AMD drivers had compatibility issues and had to be removed. I checked the dell website and tried the drivers I posted about above which do not work.
      My System SpecsSystem Spec

  4. #4
    alphanumeric's Avatar

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    About all you can try is installing the drivers in compatibility mode, if possible. Or roll back to 8.0.
    Compatibility Mode - Use in Windows 8
      My System SpecsSystem Spec

  5.   

  6. #5



    Member

    Join Date : Apr 2013
    UK
    Posts : 59
    Windows 8.1
    UK uk england


    Did you install the updated Intel drivers first, from what I understand when I was looking at this for my Dell a while back you need to install these and then the AMD drivers (something about the cards being linked and the Intel provides the output signal)

    When you got the drivers from the AMD site, did you just download the driver?
    If you did, try the Auto Detect and Install option from their website, this installs both drivers and the Catalyst Control Centre, this is the one I used and works fine in 8.1 (mine is Intel HD 4000 and AMD 7600 Series)
      My System SpecsSystem Spec

  7. #6



    Junior Member

    Join Date : May 2013
    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center
    USA us pennsylvania


    The detect and install didnt like my OS and the custom install did show intel media stuff. I'll have to double check the intel drivers later.

    EDIT: Updated Intel drivers but they didn't do anything, still can't install OEM AMD drivers.
    Last edited by talormanda; 11 Nov 2013 at 11:27 PM.
      My System SpecsSystem Spec

  8. #7
    OneandonlySunny's Avatar

    Junior Member

    Join Date : Nov 2013
    Posts : 30
    Windows 8.1
    Bangladesh us ohio


    amds driver still not stable like nvidias drivers
      My System SpecsSystem Spec

  9. #8



    VIP Member


    Join Date : Oct 2010
    Posts : 441


    amds driver still not stable like nvidias drivers
    Such a general statement is all but useless ...

    I've been using AMD drivers and have had NO stability problems. I even upgraded from 8.0 to 8.1 -- and have encountered no video problems as a result.

    As the saying goes .. your mileage may vary ... so each person's experience is likely to be different.
      My System SpecsSystem Spec

  10. #9



    New Member

    Join Date : Nov 2013
    Posts : 1
    Windows 8.1 X64
    USA us north carolina


    Go use the beta that was released a couple of days ago. I think it will fix it.
      My System SpecsSystem Spec

  11. #10



    Junior Member

    Join Date : May 2013
    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center
    USA us pennsylvania


    The beta didn't work either.
      My System SpecsSystem Spec

Can't get AMD driver to install on W8.1
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