Windows 8 and 8.1 Forums

Graphics Confusion

  1. #1

    Posts : 11
    Windows 8

    Graphics Confusion

    I bought a laptop and it supposedly came with a Radeon HD 8550g grahpics card however when i look for what i have via the laptop it always says "intel r HD 4000"
    Now i've had trouble with the windows 8 apps as they are all blotchy, some of the screen disappears and i have to drag my mouse over to view it. I realise i need to update my drivers but I cant find the specific drivers for my graphics cards. Does anyone know where my drivers would be or byway to establish what graphics card I actually have?

    HP ENVY m6-1310sa 15.6" Laptop Deals | Pcworld
    my laptop

      My System SpecsSystem Spec

  2. #2

    Posts : 2,191
    Windows 8.1

    Hello hurricae,

    I tried to look up your specs and there is some confusion; in that, there appears to be two different versions (one AMD based and one Intel based); however, I could only find info on the AMD based version:

    HP ENVY m6-1310sa Notebook PC Product Specifications | HP® Support

    Manuals for HP ENVY m6-1310sa Notebook PC | HP® Support

    However, when I explored your maintenance manual, that's when I found there were two distinct versions:

    Click image for larger version

    Click image for larger version

    In summary, I really think it would be best to contact HP support to clear up your confusion and provide you with the proper location to download your drivers based on your hardware configuration. Good luck.

      My System SpecsSystem Spec

Graphics Confusion

Similar Threads
Thread Forum
Product Key confusion
Hi, my laptop has recently been causing me problems so I thought that I would reset or refresh the installation. Unfortunately I reached the point where I am totally confused. I'm really regretting upgrading from Windows 7 but maybe someone can help me out. I purchased my laptop some 3 years ago...
Installation & Setup
Confusion about Visual C++
Hey all, Yesterday I installed a game and I noticed it installed Visual C++ 2005 x86 Redist along with it. I noticed there is a SP1 and a x64 version of the Visual C++ 2005 on and I have few questions about this: 1. I have a x64 system. Does the x64 version of the Visual C also...
General Support
POP3 confusion
After reading dozens of posts concerning Windows 8 and the Mail program included, I would like (if possible) a definitive answer to the following questions: If I download and install Windows Essentials 2012, will I then be able to both send and receive my email via a POP3 provider (Verizon)...
Browsers & Mail
User Account Confusion
When I setup Windows 8 I used my Microsoft Hotmail account in the format of Which is nice for me, as it is the Messenger account that all my friends no me by. However that is not the Skydrive account I want to use. I want to use the Skydrive account associated with the...
User Accounts and Family Safety
Upgrade assistant confusion
Hello For some reason the Upgrade Assistant will only let me choose "Keep Nothing" and doesn't come up with anything else. I presume this is because my Windows 7 installation is on an SSD and all my other stuff is on a normal hard drive. What i want to know, will it delete the stuff on...
Installation & Setup
Upgrade Confusion II
I have a question about the upgrade versions: I may build an extra PC. We have an old laptop from Toshiba that is no longer functional, but it does have the serial key from XP. Since that key is no longer used, can I use it to load XP on a system and then upgrade it to Win 8? What I am not...
Installation & Setup
Upgrade Confusion
If I understand correctly: I have two PC's that are identical for my wife and myself. We will be upgrading to Win 8 ASAP. :) I want to add new HDD's to each system for the upgrade. So my steps are: Download the $39.99 upgrade ISO Install a copy of XP/Vista/Win7 on the new HDD
Installation & Setup

Eight Forums Android App Eight Forums IOS App Follow us on Facebook