Windows 8 and 8.1 Forums


AMD Display Driver Has Stopped Working

  1. #1

    AMD Display Driver Has Stopped Working


    Occasionally I'll be watching a youtube video (this only happens in fullscreen), and it will freeze up and I can still hear the audio. After 2-3 seconds it will resume and in the bottom right it displays something along the lines of "AMD display card stopped working and has recovered". A few times I've even got the VIDEO_SCHEDUALER_INTERNAL_ERROR on the BSOD.

    I checked and the drivers are up to date. Any suggestions?

      My System SpecsSystem Spec

  2. #2


    Arnhem, The Netherlands
    Posts : 1,442
    Windows 8.1 Pro x64 Media Center Edition


    Hi there,

    have you had these issues all the time? Or did they just start happening after a driver update from AMD? It's not always wise to update the videocard drivers. Sometimes newer versions introduce new issues.

    I for instance also have an AMD videocard. All drivers newer then 13.1 result in a crash in 40% of the time I close Internet Explorer.

    So, what I'm trying to say is. Try to downgrade your AMD drivers to the latest version where you didn't have this issue.

    Good luck with it!

    Rover
      My System SpecsSystem Spec

  3. #3


    Posts : 2,191
    Windows 8.1


    AMD display card stopped working and has recovered
    I received that message quite frequntly when I first installed Windows 8. The screen would just go black for a second and then I would get the message; however, something must have fixed my issue and, since I have not upgraded any hardware, it must have been a Windows Update or a driver update. So, check to make sure all of your updates are current and make sure you have, in fact, installed the latest drivers. To confirm that, you can download this AMD auto-detect utility to take the guess work out of that concern:

    AMD Driver Autodetect

    Good luck.
      My System SpecsSystem Spec


  4. #4


    Snoober- I seem to be having trouble downgrading, can you point me in the right direction?

    Cents- When I try using the utility, I get the error message: Could not connect to server; could not parse error
      My System SpecsSystem Spec

  5. #5


    Posts : 2,191
    Windows 8.1


    Cents- When I try using the utility, I get the error message: Could not connect to server; could not parse error
    I just successfully connected and downloaded the executable. Can't say why for sure but it sounds like your DNS routing is giving you a bad route to that server.
      My System SpecsSystem Spec

  6. #6


    Arnhem, The Netherlands
    Posts : 1,442
    Windows 8.1 Pro x64 Media Center Edition


    Quote Originally Posted by Ihavemanyissues View Post
    Snoober- I seem to be having trouble downgrading, can you point me in the right direction?
    Here you can download the older drivers ==> Previous AMD Catalyst? Display Drivers

    I'd advice you to first try the 13.1 version. Just uninstall the drivers that are on you pc now (via Configpanel/ remove software). Then reboot the pc and install the downloaded drivers.
      My System SpecsSystem Spec

  7. #7


    Just downgraded to 13.1, i'll post here if I have the problem again.
      My System SpecsSystem Spec

  8. #8


    Since the release of 13.1....after a driver update...for about 2 weeks I'll get that same exact error message...I'll see it 2 or 3 times and then I won't see it at all. It's like cycling itself or something and then all is good. I've been using 13.9 since it was released and this is the first time with a driver update that "I have not seen" that error message. So maybe AMD has worked it out....fingers crossed anyway.
      My System SpecsSystem Spec

  9. #9


    Problem seems to occur more often now, should I downgrade further?
      My System SpecsSystem Spec

  10. #10


    I haven't....I'm still running 13.9 and after the first 2 weeks....it's been running smooth.
      My System SpecsSystem Spec

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