Windows 8 and 8.1 Forums


Windows 8 won't recognize my graphics card?

Page 1 of 2 12 LastLast
  1. #1



    Junior Member

    Join Date : Nov 2012
    Posts : 7
    Windows 8 64-bit
    USA us washington

    Windows 8 won't recognize my graphics card?


    I'm trying to play games on steam but I can't because of required graphics configuration. It only lists "ATI Radeon 3000 Graphics" and not my newly installed Nvidia graphics card under the configuration menu. Dxdiag shows the same thing and doesn't list my new video card. I tried downloading Nvidia drivers but it won't work. How can I make Windows recognize my new graphics card?


      My System SpecsSystem Spec

  2. #2
    alphanumeric's Avatar

    slightly off center




    Join Date : Sep 2011
    Sydney, Nova Scotia, Canada
    Posts : 5,084
    Windows 8.1 Pro + MC 64 Bit
    Canada ca novia scotia


    Did you uninstall the drivers for the old card and remove the old card?
      My System SpecsSystem Spec

  3. #3



    Junior Member

    Join Date : Nov 2012
    Posts : 7
    Windows 8 64-bit
    USA us washington


    I didn't uninstall the drivers, if you mean did I physically remove the old video card from the computer, then yes I took it out and put my new card in its place. I saw some people online saying to remove the old video card under uninstall a program in control panel, but I wasn't sure what would happen if I removed it.
      My System SpecsSystem Spec

  4. #4
    alphanumeric's Avatar

    slightly off center




    Join Date : Sep 2011
    Sydney, Nova Scotia, Canada
    Posts : 5,084
    Windows 8.1 Pro + MC 64 Bit
    Canada ca novia scotia


    You need to uninstall the ATI Video drivers in add remove programs in control panel. Then install the Nvidia driver for your new card. The correct procedure would be uninstall the drivers/utilities for the current video card. Power down and swap the cards. power up and install the drivers for the new card. Removing the drivers will just force Windows to use the standard built VGA driver. You'll get a low resolution basic screen. Then when you install the new drivers for the new card you get your full resolution etc back. An ATI card can't use Nvidia drivers and vice versa. Even when they are the same make, if they are far enough apart in model numbers you may have to update the drivers to get all the features of the new card..
      My System SpecsSystem Spec

  5. #5



    Junior Member

    Join Date : Nov 2012
    Posts : 7
    Windows 8 64-bit
    USA us washington


    So if I uninstall those video drivers and restart my computer will I be ok? I already have the new Nvidia card in my computer, put it in before I began using it (just got computer a couple days ago). My video card didn't come with any disks or whatever so am I ok installing drivers from the Nvidia website after reboot? Just want to double check since I know nothing about computers. Thanks for help.
      My System SpecsSystem Spec

  6. #6
    alphanumeric's Avatar

    slightly off center




    Join Date : Sep 2011
    Sydney, Nova Scotia, Canada
    Posts : 5,084
    Windows 8.1 Pro + MC 64 Bit
    Canada ca novia scotia


    Yes, and yes.
      My System SpecsSystem Spec

  7. #7



    Junior Member

    Join Date : Nov 2012
    Posts : 7
    Windows 8 64-bit
    USA us washington


    Well I went into programs and clicked "change" on AMD Catalyst Install Manager, did an express uninstall which included graphics cards and nothing happened. I rebooted and dxdiag still lists my ATI Radeon 3000 graphics card instead of my Nvidia. What should I do now?
      My System SpecsSystem Spec

  8. #8
    alphanumeric's Avatar

    slightly off center




    Join Date : Sep 2011
    Sydney, Nova Scotia, Canada
    Posts : 5,084
    Windows 8.1 Pro + MC 64 Bit
    Canada ca novia scotia


    I think the ATI Radeon 3000 is the integrated, onboard graphics card built into your motherboard. If so you'll need to go into the BIOS and change the settings to tell it to use the PCIe Video card. What card did you remove and what did you add, make and model please? What video jack do you have your monitor connected too? If your PC came with an add in card, it should have already been set to use PCIe instead of onboard. The fact that it went back to onboard may indicate that your new add-in card is defective and not being detected. I would remove it and reinsert it.
      My System SpecsSystem Spec

  9. #9



    Junior Member

    Join Date : Nov 2012
    Posts : 7
    Windows 8 64-bit
    USA us washington


    The video card that came with the PC, and the one I removed, was an AMD Radeon HD 6670 1GB. The new one in there now is a GeForce GTX 560 Ti. I'm not sure what you mean by video jack connected to monitor, but my monitor is plugged into the standard blue plug-in thing I've seen on every computer I've owned, if that helps. Also I'm able to run Alice Madness Returns nearly perfectly on my computer, so I'm pretty sure my new video card is working on some level. Should I try changing the BIOS? How do I do that?

    Here's the PC I bought Newegg.com - CyberpowerPC Gamer Ultra 2138 Desktop PC AMD FX-Series FX-8120(3.1GHz) 8GB DDR3 1TB HDD Capacity AMD Radeon HD 6670 1GB Windows 8

    And the video card I bought to replace the one in that new PC Newegg.com - Refurbished: EVGA 02G-P3-1568-RX GeForce GTX 560 Ti (Fermi) 2GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card
      My System SpecsSystem Spec

  10. #10
    alphanumeric's Avatar

    slightly off center




    Join Date : Sep 2011
    Sydney, Nova Scotia, Canada
    Posts : 5,084
    Windows 8.1 Pro + MC 64 Bit
    Canada ca novia scotia


    There may be two blue VGA connectors, one for the motherboards onboard video card, and one on the video card you put in. You want to be connected to the connector on the add-in card, not the one on the motherboard. It looks like your GTX 560 doesn't have VGA connector so if that is true you'll need to use one of the DVI ports or use a DVI to VGA adapter. If one is included. If you use the adapter make sure you put it on the correct DVI port. It may only work on one of the ports, the manual will tell you which one to use.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Windows 8 won't recognize my graphics card?
Similar Threads
Thread Forum
Windows 8 cant find my Graphics card Graphic Cards
Solved Graphics card AMD Radeon 7670 not being used in Windows 8 Graphic Cards
graphics card unsupported with windows 8 Software and Apps
Graphics Card not Compatible with W8 | Please Help Graphic Cards
Looking for a Graphics Card Graphic Cards
Eight Forums Android App Eight Forums IOS App Follow us on Facebook

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23