Windows 8 and 8.1 Forums

Windows can only find "Microsoft basic display driver"

  1. #1

    Posts : 3
    Windows 8

    Windows can only find "Microsoft basic display driver"

    Hi Guys

    Just bought Win8 from their web page and upgraded my win7.

    My problem is that I'm stuck with a hopeless resolution because I can't install any display drivers.

    As the headline says : Windows can only find "Microsoft basic display driver". When I try to install Nvidia drivers I get the "installation cannot continue" message.

    I seriously doubt that it's hardware fault - it worked perfectly before the update to win´8.

    Sometimes in the properties for the screen driver, the chiptype is listed as Nvidia, and sometimes it just says N/A...


    1. Intel core i3
    2. Mobile Intel® HM55 Express chipset
    3. NVIDIA® GeForce GT425M Graphics

    Here's what I've done - besides googleing for the past 5 hours...:
    Updated intel chipset
    Tried the guide here: How to Fix NVIDIA Driver Update Installer Error - YouTube ---- this got me a little further but as soon as it tries to access my tv the installation dies (the time of a gfx installation where the screen flickers)
    Removed the windows driver.
    Uninstalled old nvidia drivers.

    Hopefully someone has an idea or solution to this, because frankly, this sucks!


      My System SpecsSystem Spec

  2. #2

    Posts : 2
    Windows 8 Pro

    Hi Wizz

    I had this exact issue with my asus laptop, would use the intel hd3000, but my nvidia card showed as MBDD. It took me about 2 weeks of digging thru Nvidia's website, and other sources, but eventually got it to work.

    In the end i had to uninstall the device, restart, and then install the nvida driver.

    You dont state if its a Laptop or Desktop, however this is the driver i used, and got it working.


    Here is the desktop version


    hopefully that helps

      My System SpecsSystem Spec

  3. #3

    Posts : 651
    Windows 8.1 x64

    Make sure you have the right drivers - the links above should work.
      My System SpecsSystem Spec

  4. #4

    Posts : 2
    Windows 8 Pro

    I made the mistake a few times of grabbing the wrong drivers, i had just gone from using desktop to a laptop when i started using windows 8 RC.

    Sad thing is I work in an IT Department
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8

    Thanks for the replies!

    Tried what's described above, but unfortunately no luck.

    I assume that I should use the notebook one since the 425M is a mobile card - even though its a desktop pc (it's a Asrock Vision3d HTPC)

    Add info:
    When I boot up it finds a standard driver... however... in the "information about the screen adapter" I have som fields which say "nvidia"
    Chip-type : nvidia
    DAC-type : nvidia cooperation
    card-string : Microsoft basic display adapter (I'm translating this from Danish so I'm not sure that's the English word)
    Bios info : GF108 10770002

    So it does know that it's a Nvidia?!

    I tried to boot up in safe mode, remove the driver and then install, but no luck.

    Are you sure you didn't add a little twist to what you did when you removed and installed the driver? ;-)

      My System SpecsSystem Spec

  6. #6

    Check windows update for any optional updates, I was installed with Microsoft basic driver, yesterday while I was checking Windows update, I found my chipset driver in optional updates.
      My System SpecsSystem Spec

  7. #7

    Posts : 3
    Windows 8

    Hi All

    So, tried all suggestions but no luck. Also I had a ticket with MS but the support guy suggested the same things as you did, so no luck there either.

    I ended up formatting my harddrive and re-installing windows and installing the original driver provided by Asrock when I bought the HTPC - I think it's version 270.xx or something (maybe earlier) - and this worked. I couldn't upgrade the driver to the newest one though.

    Found this which is close the problem. WHCL Certified video adapter driver not carried over when upgraded to Windows 8

      My System SpecsSystem Spec

  8. #8

    Posts : 2
    Windows 8

    I had this problem as well. This is how is solved it: I was using a HP Pavillion notebook with AMD Radeon GPU.

    • dxdiag showed display was working OK with all direct X Features enabled, BUT graphics adpter name was Microsoft Basic Display Adapter and only showed 256 MB graphics memory instead of the 2GB in my Radeon Graphics adapter.
    • Device Manager showed display adapter 'working properly', but instead of 'AMD Radeon' as my adapter showed Microsoft Basic Display Adapter.
    • GPU-Z AND CPU-Z were all showing Microsoft Basic Display Adapter as my display adaptor.
    • The graphics drivers from dint work and graphics card was still not detected.


    1. I checked my notebook Specs from website and found that my notebook had AMD Radeon HD 8650M/8670M Dual GPU (1 GB DDR3 dedicated). This was the only way since device manager, dxdiag, system info, CPU-Z and GPU-Z were all showing Microsoft Basic Display Adapter as my adapter name!!
    2. I went to the amd site: Download Drivers , System: Notebook, Family: Radeon HD Series, Product: Radeon HD 8xxxM Series, OS: Windows 8
    3. Download Driver
    4. Install and finally worked.
      My System SpecsSystem Spec

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